Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Schwarz

Beaumont,TX

Summary

Dynamic and detail-oriented professional with extensive experience in all aspects of healthcare claims management in a virtual environment. Previous call center experience, excelling in customer service optimization and issue resolution. Proven ability to manage high call volumes while maintaining a calm disposition. Proficient in data entry and adept at quickly grasping new concepts, ensuring client satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

Alpine Access & West
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Billing/Claims Specialist (Behavioral Health)

Self Employed/Independent Contractor for MCS Billing
01.2004 - Current
  • Managed the end-to-end billing cycle, including data entry, claims creation and submission, payment posting, claims follow-up, and account reconciliation for multiple behavioral health providers.
  • Handled a high volume of inbound/outbound calls for providers and patients with questions regarding plan eligibility and benefits, claim inquiries and claim status as well as any billing questions using multiple systems, platforms and applications.
  • Contacted commercial, managed care and third-party administrators for information needed to process and resolve claims.
  • Prepared monthly aging reports for all providers.

Education

Certificate in Medical Office Skills - Medical

Lamar University
Beaumont, TX

Skills

  • Customer service optimization
  • Resolving issues
  • Call control in a fast paced environment
  • Calm disposition
  • Time management and multitasking
  • Precise data entry
  • Excellent written and verbal communication
  • Strong attention to detail
  • Proficient computer skills
  • Able to quickly grasp new concepts

Timeline

Billing/Claims Specialist (Behavioral Health)

Self Employed/Independent Contractor for MCS Billing
01.2004 - Current

Call Center Representative

Alpine Access & West

Certificate in Medical Office Skills - Medical

Lamar University

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