LuAnn Morgan
Delmont,PA
Summary
Results-driven Territory Account Manager with over 9 years of experience in enhancing customer satisfaction and resolving issues. Strong ability to identify business opportunities and manage accounts, consistently exceeding sales quotas and fostering long-term client relationships.
Overview
30
30
years of professional experience
Work History
Territory Account Manager
VHC Brands
03.2017 - 04.2026
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Identified new business opportunities through cold calling, marketing and prospective database leads.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented promotions to increase territory sales and brand awareness.
- Achieved or exceeded company-defined sales quotas.
Floor Supervisor/Manager
Delmont McDonalds
10.1996 - 02.2017
- Shift Leadership: Directly lead crew members to ensure customers receive a fast, accurate, and friendly experience.
- Operational Monitoring: Conduct regular "travel paths" to monitor the floor for cleanliness, equipment performance, and service speed.
- Food Safety Compliance: Verify that all food safety procedures and hygiene standards are strictly followed throughout the shift.
- Staff Positioning: Assign crew members to specific stations (front counter, drive-thru, or kitchen) to optimize workflow during peak hours.
- Conflict Resolution: Professionally handle customer complaints and resolve internal staff issues to maintain a positive work environment.
Education
High School Diploma -
Franklin Regional
Murrysville, PASkills
- Customer Order management
- Excellent communication
- Account servicing
- Brand promotion-product knowledge
- Territory management
- Territory expansion
- Reliability
- Customer satisfaction/Issue resolution
- Relationship building
- Work ethic
Timeline
Territory Account Manager
VHC Brands
03.2017 - 04.2026
Floor Supervisor/Manager
Delmont McDonalds
10.1996 - 02.2017
High School Diploma -
Franklin Regional