Luanna Jones
Gulf Shores,AL
Summary
Dependable employee providing fast, high-quality customer service to guests. Adaptable professional with expertise in team collaboration, resolving issues with customers, waitstaff and management. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Pleasure Island Tiki Bar
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
The Green Pineapple
08.2022 - 04.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Kept a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Cart Attendant
Craft Farms Golf Club
09.2021 - 03.2022
- Ensure customer satisfaction by providing exceptional service and product knowledge to guests.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Barista/Server
Southern Grind Coffee
06.2021 - 10.2021
- Provided customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - General Studies
Coastal Alabama Community College
Gulf ShoresHigh School Diploma -
Gulf Shores High School
Gulf Shores, AL05.2021
Skills
- Guest Engagement
- Order Management
- Safe Food Handling
- Beverage Preparation
- Bilingual
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Server
Pleasure Island Tiki Bar
05.2023 - Current
Shift Leader
The Green Pineapple
08.2022 - 04.2023
Cart Attendant
Craft Farms Golf Club
09.2021 - 03.2022
Barista/Server
Southern Grind Coffee
06.2021 - 10.2021
No Degree - General Studies
Coastal Alabama Community College
High School Diploma -
Gulf Shores High School
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