Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luanne Rutledge

Winston-Salem,NC

Summary

Adept Customer Service Representative with a proven track record at PepsiCo, where I enhanced customer loyalty and streamlined the onboarding process for new hires, significantly reducing training time. Skilled in active listening and problem-solving, I excel in high-stress situations, ensuring satisfactory resolutions and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

PepsiCo
Winston-Salem, NC
03.2014 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Streamlined onboarding process for new customer service representatives, resulting in increased efficiency and reduced training time.

Education

Business - Business

South Stokes High School
Walnut Cove, NC
05.1976

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience

Certification

Top performer and perfect attendance awards

Timeline

Customer Service Representative

PepsiCo
03.2014 - 07.2023

Business - Business

South Stokes High School
Luanne Rutledge