Luba Razhavsky
San Diego,CA
Summary
Dynamic Senior Account Manager, bringing a wealth of expertise in comprehensive client oversight, retention of key accounts, proficient issue resolution, and effective project management. Committed to delivering client-focused solutions by leveraging critical thinking, advanced problem-solving abilities, and exceptional communication skills.
Overview
11
11
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
NSF INTERNATIONAL
12.2019 - Current
- Managed end-to-end product certification process and guided clients through each step, from desk audits to on-site inspection and rigorous technical review, resulting in certification of 1,000+ products for 150+ clients
- Spearheaded global expansion of certification initiatives, culminating in successful establishment of program offices in Latin America, Europe, and Asia and amplifying company's international footprint
- Developed and implemented 5+ robust Standard Operating Procedures (SOPs) for process flow optimization, driving maximization of both employee efficiency and customer satisfaction
- Provided clients with technical support that ensured compliance with designated protocols and industry standards for seamless certification processes
- Courses & Certifications: HACCP, Implementing SQF Systems, Principles of Internal Auditing
- Mentored junior account management professionals to develop skills and increase company revenue
CERTIFICATION PROJECT MANAGER
NSF INTERNATIONAL
03.2016 - 12.2019
- Fostered cross-functional teamwork by coordinating internal and external departments Inspection, Accounting, and Technical Quality.
- Effectively streamlined certification projects and promptly resolved compliance discrepancies, ensuring successful project completion and regulatory adherence.
- Independently devised solutions to overcome complex technical and administrative challenges, demonstrating a proactive and resourceful approach to problem solving
- Led comprehensive training and mentorship for new team members across local offices and international offices, ensuring a seamless onboarding process and fostering rapid skill development
INTERN | NSF INTERNATIONAL
11.2015 - 03.2016
ASSISTANT STORE MANAGER
JAIMIE GELLER JEWERLY
04.2013 - 08.2014
- Managed end-to-end client service, store maintenance, inventory tracking, and operations
- Coordinated with various local and international vendors to plan impactful business events
- Managed content development for the company website to enhance brand visibility
Education
Master of Public Health - Environmental Health Science
San Diego State University
San Diego, CA05.2016
Bachelor of Science - Public Health Science
University of California, Irvine
Irvine, CA06.2012
Skills
- Delivering analytical strategies to resolve complex client, technical, and administrative challenges
- Development of SOPs, training protocols, and technical policy documents
- Leading onboarding & training for new team members
- Collaborating with Business Development/ Sales teams to secure new client prospects
Timeline
SENIOR ACCOUNT MANAGER
NSF INTERNATIONAL
12.2019 - Current
CERTIFICATION PROJECT MANAGER
NSF INTERNATIONAL
03.2016 - 12.2019
INTERN | NSF INTERNATIONAL
11.2015 - 03.2016
ASSISTANT STORE MANAGER
JAIMIE GELLER JEWERLY
04.2013 - 08.2014
Master of Public Health - Environmental Health Science
San Diego State University
Bachelor of Science - Public Health Science
University of California, Irvine
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