Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lubna Farooq

Anna,TX

Summary

High-performing customer service and sales professional with 7+ years of experience in leadership and retail operations. Consistently recognized for top-tier performance, including ranking #1 in Walmart Credit Card sales and currently holding the #1 Digital Shopper position in the region. Skilled in relationship building, problem-solving, sales growth, and handling customer interactions with professionalism, accuracy, and integrity. Eager to leverage a proven record of performance and customer-focused service. Bringing a strong work ethic, attention to detail, and commitment to delivering outstanding customer experiences to a banking career.

Overview

16
16
years of professional experience

Work History

Digital Shopper

WALMART
Anna, Texas
03.2023 - Current
  • High-performing Walmart Digital Shopper ranked #1 associate in the region for the past 6 months. Experienced in customer service, order accuracy, problem-solving, and working efficiently in a fast-paced environment while consistently exceeding performance expectations.

Team Leader

Walmart
Garland, Texas
10.2016 - 03.2023

Team Lead with 7 years of experience at Walmart, recognized as the top performer in Walmart Credit Card sales. Proven track record of leading teams, driving sales results, delivering exceptional customer service, and achieving performance goals in a high-volume retail environment.

Led team meetings to coordinate daily store operations and address employee concerns.Trained new employees on store policies and customer service best practices.

Customer Service Representative

Comcast, Xfinity
Anna, TX
01.2010 - 01.2016

Comcast Xfinity Sales Representative with 6 years of experience in customer service and sales. Proven track record of meeting performance targets, building customer relationships, resolving issues, and driving revenue growth through solution-based selling.

Education

Bachelor of Arts - Art History

Women's College Gulberg
Lahore
01-1993

High School Diploma -

Degree College
Lahore
01-1990

Skills

  • Client Relationship Building
  • Adaptability Under Pressure
  • Fast-Paced Decision Making
  • Risk Awareness
  • Team Performance Coaching
  • Service Recovery & Issue Resolution
  • Data-Driven Problem Solving
  • Trust-Based Communication

Languages

English
Full Professional
Hindi
Native/ Bilingual

Timeline

Digital Shopper

WALMART
03.2023 - Current

Team Leader

Walmart
10.2016 - 03.2023

Customer Service Representative

Comcast, Xfinity
01.2010 - 01.2016

Bachelor of Arts - Art History

Women's College Gulberg

High School Diploma -

Degree College
Lubna Farooq