Tatum O,Connor
Wasilla
Summary
Results-driven professional with strong customer service skills. Experienced in order fulfillment and problem-solving to enhance customer satisfaction. Committed to delivering efficient service and fostering positive relationships.
Detail-oriented digital shopper with a proven track record in enhancing customer satisfaction through effective communication and streamlined order processes. Known for quick problem-solving and a strong work ethic, ready to drive improvements in customer service.
Possessing positive and supportive demeanor, known for being adaptable and customer-focused. Knowledgeable about online retail trends and digital tools, including familiarity with e-commerce platforms and data analysis. Capable of enhancing customer satisfaction and driving sales through personalized and efficient digital shopping experiences.
Overview
2
2
years of professional experience
Work History
Digital Shopper
Walmart
Wasilla, AK
01.2026 - 03.2026
- Assisted customers with online shopping navigation and product selection.
- Processed customer orders efficiently using Walmart's digital platform.
- Resolved customer inquiries through various communication channels promptly.
- Conducted product research to enhance customer shopping experience and satisfaction.
- Collaborated with team members to streamline order fulfillment processes.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Associate
Sudzy Salmon Car Wash
Wasilla, AK
09.2025 - 11.2025
- Assisted customers with inquiries, providing detailed information about services and promotions.
- Processed transactions accurately, ensuring efficient cash handling and customer satisfaction.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Collaborated with team members to streamline service processes for improved efficiency.
- Addressed customer complaints promptly, resolving issues to foster positive relationships.
- Educated customers on car wash options, promoting upsell opportunities effectively.
- Adapted quickly to changing workflows during peak hours, maintaining service quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Potato Farmer
Knik Tribe
Palmer, AK
02.2024 - 01.2025
- Cultivated diverse crops utilizing sustainable farming practices to enhance soil health and yield quality.
- Operated and maintained agricultural equipment ensuring optimal performance and safety standards.
- Implemented effective pest management strategies to protect crops while minimizing environmental impact.
- Coordinated planting schedules aligning with seasonal weather patterns for improved harvest outcomes.
- Monitored crop growth progress, adjusting care techniques based on changing conditions and observations.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Assisted in development of sustainable agricultural practices and policies to reduce waste.
- Reduced operational costs by streamlining processes and leveraging sustainable farming methods.
- Maintained farm equipment for optimal performance, reducing downtime and increasing productivity.
- Fostered team environment, training new farmhands in modern farming techniques.
Education
Raven Home School
Wasilla, AK05-2027
No Degree -
Alaska Military Youth Academy
Anchorage, AK06-2025
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Customer service
- Relationship building
- Customer relations
- Attention to detail
- Prioritizing orders
- Heavy lifting
- Delivery management
- Decision-making
- Planning and organization
- Product knowledge
- Online order processing
- Upbeat and outgoing attitude
- Sales proficiency
- Lift up to 425 pounds
- Physical stamina
- Verbal and written communication
- Order coordination
- Car maintenance
- Strong work ethic
- Problem-solving
- Excellent communication
- Multitasking and organization
- Client satisfaction
- Creative thinking
- Answering phones
- Clean driving record
- Valid Driver's license
- Public speaking
- Supply management
Timeline
Digital Shopper
Walmart
01.2026 - 03.2026
Customer Service Associate
Sudzy Salmon Car Wash
09.2025 - 11.2025
Potato Farmer
Knik Tribe
02.2024 - 01.2025
Raven Home School
No Degree -
Alaska Military Youth Academy