Any'Jai Long
Summary
Demonstrated ability to mentor team members and implement effective sales strategies, ensuring quality and efficiency. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
08.2023 - Current
- Tracked substitutions and informed customers of changes.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Sales Representative
Allstate
03.2022 - 06.2023
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Customer Support Advocate
Brightwheel
04.2021 - 01.2022
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Client Support Associate
Cohere Health
10.2020 - 03.2021
- Improved overall performance metrics by consistently exceeding established targets for call handling time, first-call resolution rates, and customer satisfaction scores.
- Reduced resolution times by implementing best practices in customer service and workflow management.
- Established rapport with customers through active listening skills, empathizing with their needs, and offering appropriate solutions.
- Contributed to the creation of a positive work environment by proactively addressing challenges faced by colleagues in their daily tasks.
Education
High School Diploma -
East St. John High School
Reserve, LA05.2019
Skills
- Order Fulfillment
- Shipping logistics
- Competitor Analysis
- Web Analytics
- Product and service knowledge
- Customer Relations
- Complex Problem-Solving
- Prospecting skills
- Client Relationship Building
- Sales Support
- Strong Work Ethic
- Interpersonal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Shopper
Walmart
08.2023 - Current
Sales Representative
Allstate
03.2022 - 06.2023
Customer Support Advocate
Brightwheel
04.2021 - 01.2022
Client Support Associate
Cohere Health
10.2020 - 03.2021
High School Diploma -
East St. John High School