LUC HOUENOU

Trinitech Consulting

01.2022 - Current

Installed and configured network printers and other peripheral devices.
Streamlined data management processes, leading to more efficient access and retrieval of information.
Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Worked with users to determine areas of technology in need of improved usability.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Engaged in training sessions to enhance system administration skills.
Provided user support by resolving technical inquiries effectively.
Learned to configure and maintain server environments under guidance.
Collaborated with teams to implement security protocols and best practices.
Assisted in troubleshooting hardware and software issues to ensure system reliability.
Supported system backups and recovery processes for data protection.