Luc Arnaud
Parker,CO
Summary
Healthcare insurance expert with extensive experience in dialysis industry, specializing in multisite operations, patient access, and compliance. Demonstrated success in managing high-volume workloads and analyzing documentation while coordinating effectively across teams. Consistently meets performance targets in dynamic, remote environments with strong organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Insurance Counselor I
DaVita
07.2025 - Current
- Educate dialysis patients on complex insurance options, ensuring accurate understanding and reduced financial stress.
- Manage high-volume patient accounts with rotating assignments every 3-4 months, demonstrating adaptability and strong prioritization.
- Coordinate with field teammates and internal departments to resolve insurance issues and support clinic operations.
- Review documentation for accuracy and compliance, resolving discrepancies efficiently.
- Independently manage workload and consistently meet productivity and quality targets in a fully remote environment.
- Kidney Care
Warehouse Associate
Cardinal Health
06.2022 - 07.2025
- Picked and fulfilled medical supply orders with accuracy to support healthcare operations.
- Handled frozen pharmaceutical products in compliance with safety and quality standards.
- Utilized inventory management systems to track stock levels and maintain accuracy.
- Served on the EHS committee, contributing to workplace safety and regulatory compliance.
- Certified on all warehouse equipment and served as backup support for shipping control operations.
Unfunded Insurance Counselor
Fresenius Medical Care
03.2017 - 01.2022
- Screened unfunded ESRD patients for Medicare, Medicaid, and commercial insurance eligibility.
- Coordinated admissions with hospitals, clinics, social workers, and case managers while maintaining HIPAA compliance.
- Acted as a liaison between insurance providers and internal teams to ensure timely and compliant patient access.
- Recognized as a subject matter resource for dialysis insurance requirements and eligibility guidelines.
Education
Master of Health Administration -
Colorado State University Global Campus
01.2017
Bachelor of Science - Criminology
Metropolitan State University of Denver
01.2011
Skills
- Educational outreach
- HIPAA compliance
- Insurance eligibility verification
- Documentation review
- Effective communication
- Teamwork and collaboration
- Adaptability
Websites
Timeline
Insurance Counselor I
DaVita
07.2025 - Current
Warehouse Associate
Cardinal Health
06.2022 - 07.2025
Unfunded Insurance Counselor
Fresenius Medical Care
03.2017 - 01.2022
Master of Health Administration -
Colorado State University Global Campus
Bachelor of Science - Criminology
Metropolitan State University of Denver