GINA LISSETTE VEGA ROMERO
HAMDEN,CT
Summary
Results-driven professional fluent in English and Spanish, with extensive experience in customer service, sales, and client relationship management. Adept at handling high-volume interactions, addressing inquiries, resolving issues, and processing transactions with efficiency and accuracy. Recognized for strong communication skills, problem-solving abilities, and a customer-centric approach that enhances satisfaction and fosters long-term loyalty. Proven ability to thrive in fast-paced environments while delivering exceptional service to both new and existing clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
INSURANCE AGENT
JVR INSURANCE AGENCY
07.2024 - Current
- Built strong client relationships through active listening, empathy, and issue resolution
- Cross-sold diverse insurance and agency services, achieving sales targets
- Educated clients on policies, procedures, coverage options for informed decision-making
- Maintained industry knowledge to deliver accurate, tailored solutions to drive client retention
- Responded to customer calls swiftly to resolve issues and answer questions.
INSURANCE AGENT
ALDO TEJEDA AGENCY
07.2022 - 07.2024
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on insurance policies and procedures
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Maintained high standards of customer service by building relationships with clients.
INTERPRETER
INTERPRETATION LOGISTICS
11.2022 - 05.2024
- Applied in-depth knowledge of ethical guidelines to handle confidential and sensitive information with discretion and professionalism
- Provided simultaneous interpretation to facilitate effective communication for business transactions, medical needs, and personal matters
- Collaborated with clients to assess their interpretation requirements and deliver tailored, high-quality services
- Maintained message content, tone, and emotion as closely as possible.
COMMUNITY COVID AMBASSADOR
AMN HEALTHCARE
03.2022 - 06.2022
- Provided educational and informational resources regarding COVID-19 vaccines
- Increased customer satisfaction by resolving issues
- Served as organization ambassador at charity events, promoting mission and values
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
COVID-19 CONTACT TRACER
AMN HEALTHCARE
10.2021 - 03.2022
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and exposed persons via phone call
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Performed record keeping by logging client information within secure contact-tracing software
CASHIER MANAGER
PIANCA PIZZA
02.2019 - 02.2022
- Reconciled discrepancies between accounting records and cash drawers to ensure accurate financial reporting
- Efficiently managed more than 100 phone orders daily, demonstrating strong organizational and multitasking abilities
- Provided personalized assistance with special services and promotional offers, enhancing customer experience
- Fostered positive customer relationships to drive loyalty and increase repeat business
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - General Studies
GATEWAY COMMUNITY COLLEGE
Bachelor of Science - BUSINESS ADMINISTRATION
SOUTHERN CONNECTICUT STATE UNIVERSITY
12-2025
Skills
- Organizational and Leadership Abilities
- Sales and Business Development
- Cultural and Linguistic Competence
- Educational Outreach
- Team Collaboration
- Active listening
- Data entry
- Friendly, positive attitude
- Problem-solving
- Excellent interpersonal and communication skills
Accomplishments
ENROLL IN WOMEN IN LEEDERSHIP PROGRAM | DECEMBER 2024-PRESENT
Earners of the SHE LEADS badge have demonstrated the skills identified in the RISING LEADER Badge
Certification
- Licensed Personal Lines Insurance Producer
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Adventure Travel, Cooking, Dancing, Reading, Creative Writing
Timeline
INSURANCE AGENT
JVR INSURANCE AGENCY
07.2024 - Current
INTERPRETER
INTERPRETATION LOGISTICS
11.2022 - 05.2024
INSURANCE AGENT
ALDO TEJEDA AGENCY
07.2022 - 07.2024
COMMUNITY COVID AMBASSADOR
AMN HEALTHCARE
03.2022 - 06.2022
COVID-19 CONTACT TRACER
AMN HEALTHCARE
10.2021 - 03.2022
CASHIER MANAGER
PIANCA PIZZA
02.2019 - 02.2022
No Degree - General Studies
GATEWAY COMMUNITY COLLEGE
Bachelor of Science - BUSINESS ADMINISTRATION
SOUTHERN CONNECTICUT STATE UNIVERSITY
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