Luca Carmichael
San Marcos,TX
Summary
- Dedicated professional with strong customer service and team leadership skills. Experienced in managing operations and training staff to enhance customer satisfaction in fast-paced environments.
- Results-driven shift lead with a proven track record in managing daily operations and training new employees. Skilled in problem-solving, effective communication, and maintaining high standards of service, contributing to improved customer experiences.
- Compassionate medical assistant with expertise in patient care and record management. Known for attention to detail and effective communication, ensuring efficient patient flow and satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Gristmill
New Braunfels, Texas
01.2026 - Current
- Delivered exceptional customer service, contributing to customer satisfaction in fast-paced dining environment.
- Managed food orders and ensured timely delivery to tables.
- Processed cash transactions accurately during each shift. and processed payments accurately at the end of each shift.
- Assisted in training new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Cultivated strong relationships with regular customers, enhancing their overall dining experience.
- Provided outstanding service to high volume of daily customers, ensuring their needs were met promptly.
Shift Lead
Walgreens
Boerne, Texas
12.2022 - 01.2026
- Supervised daily store operations and ensured staff adherence to policies.
- Trained new employees on customer service and store procedures.
- Managed inventory levels and conducted regular stock checks.
- Assisted customers with product inquiries and transactions at the register.
- Resolved customer complaints effectively to enhance shopper satisfaction.
Medical Assistant
Innovative Urgent Care
Boerne, Texas
09.2022 - 05.2024
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Managed patient flow and coordinated appointments efficiently.
- Performed routine laboratory tests and collected specimens for analysis.
- Prepared examination rooms and ensured proper sterilization of equipment.
- Supported administrative tasks such as billing and insurance verification.
- Administered injections, medications, and treatments per physician instructions.
- Collected samples from patients for laboratory testing purposes.
Education
High School Diploma -
Samuel V. Champion High School
Boerne, TX05-2024
Bachelor of Science - Biology
Texas State University
San Marcos, TX09-2026
Skills
- Patient care
- Medical record management
- Customer service
- Team leadership
- Appointment scheduling
- Laboratory procedures
Timeline
Server
Gristmill
01.2026 - Current
Shift Lead
Walgreens
12.2022 - 01.2026
Medical Assistant
Innovative Urgent Care
09.2022 - 05.2024
High School Diploma -
Samuel V. Champion High School
Bachelor of Science - Biology
Texas State University