Desired Job Title
CustodianIT AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Detroit Lakes, MN, US
Open to relocation: Yes
Luca Engen
Detroit Lakes,MN
Work Preference
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Custodian
Detroit Lakes Public School District
Detroit Lakes, MN
04.2026 - Current
- Maintained cleanliness and sanitation standards in classrooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Assisted in event setup and breakdown for school functions and activities.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
IT Assistant
North Valley Health Center
Warren, MN
05.2022 - 04.2026
- Provided technical support for end-users, resolving hardware, software, and network issues to minimize downtime.
- Configured secure VPN access for remote employees.
- Managed and maintained IT infrastructure, including servers, workstations, and network devices.
- Administered Active Directory user accounts, permissions, and security policies.
- Responded to help desk tickets across all organizational levels.
- Led workstation upgrades to Windows 11 ahead of Windows 10 end-of-life.
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
Education
Associate's Degree - Cybersecurity, Networking & Virtualization
Alexandria Technical & Community College
Alexandria, MN05-2022
Skills
- Administration of Windows OS environments
- IT help desk
- Network problem solving
- Experience with virtualization platforms
- Active Directory administration
- VPN management
- RDP proficiency
- User support and troubleshooting
- Responsible and dependable
- Work independently
Certification
- Fortinet Certified Associate – Cybersecurity (Valid Dec 2024 – Dec 2026)
- Fortinet Certified Associate – FortiGate Operator (Issued Dec 2026)
- Driver's License
Timeline
Custodian
Detroit Lakes Public School District
04.2026 - Current
IT Assistant
North Valley Health Center
05.2022 - 04.2026
Associate's Degree - Cybersecurity, Networking & Virtualization
Alexandria Technical & Community College