Luca Pantano
Madison,WI
Summary
Adaptable leader with a strong background in operations and team management. Known for effective problem resolution and staff motivation, contributing to enhanced service excellence and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
State Street Brats
Madison, WI
03.2025 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction regardless of service volume.
- Implemented inventory control measures to minimize waste and reduce costs.
- Managed inventory and ordering for front of house operations.
- Trained new employees on operational procedures centered around bartending, serving, bouncing, grilling, expediting and customer interaction standards.
- Managed and trained 20-30 bouncers at any given time on appropriate security measures and how to properly and accurately make distinctions between real and fake IDs.
- Ensured that all grill operations and standards were being adequately executed including training, maintenance and quality.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Coordinated promotional events to increase community engagement and brand awareness.
- Monitored compliance with health and safety regulations, maintaining a safe environment.
Floor Manager
State Street Brats
Madison, WI
11.2023 - 03.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new staff on operational procedures and customer service protocols.
- Conducted regular team meetings to communicate goals and gather feedback for improvement.
- Monitored sales performance and provided insights for strategic planning sessions.
- Managed team of 10-25 employees at any given time to maintain smooth-running operations of the bar floor.
Bouncer, Bartender, Griller
State Street Brats
Madison, WI
10.2021 - 11.2023
- Monitored venue for safety compliance and guest conduct.
- Responded effectively to conflicts, ensuring a secure environment for patrons.
- Enforced entry policies, verifying age and identification of guests.
- Collaborated with security team to address potential disturbances proactively.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Ensured patron safety by effectively monitoring and controlling crowds of 400-550 in a timely manner.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Developed expertise in bar equipment operation, maintaining cleanliness and safety standards.
- Provided exceptional customer service, fostering repeat business through strong relationships.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Improved food preparation processes, enhancing efficiency during peak service times.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Developed new menu items based on seasonal ingredients while maintaining cost-effectiveness.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Camp Counselor and Waterfront Director
Phantom Lake YMCA Camp
Mukwonago, WI
06.2021 - 08.2023
- Led daily activity planning and execution for diverse groups of campers.
- Mentored junior counselors, fostering skill development and teamwork.
- Ensured safety protocols were followed during all camp activities and events.
- Developed engaging programming that enhanced camper participation and enjoyment.
- Facilitated conflict resolution among campers to promote a positive environment.
- Assessed camper needs and interests to tailor activities accordingly.
- Collaborated with staff to improve operational efficiency and program effectiveness.
- Evaluated program outcomes, making strategic recommendations for future improvements.
- Worked with children of varying age, interest, skill, and developmental levels.
- Conducted risk assessments to identify potential hazards and mitigate safety concerns effectively.
- Ensured compliance with state regulations pertaining to waterfront facilities by conducting thorough audits and addressing any discrepancies in a timely manner.
- Supervised a diverse team of employees, providing support and guidance to ensure optimal productivity.
- Conducted regular inspections of facilities and equipment, identifying areas for improvement or repair.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and adequate safety standards.
Education
High School Diploma -
Edgewood High School of The Sacred Heart
Madison, WISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training
- Team leadership
- Customer relations
- Inventory control
- Staff motivation
- Process improvements
Certification
- Alcoholic Beverage Training, ServSafe - June 2025-Current
- Food Handler Certification, ServSafe - February 2026-Current
Timeline
General Manager
State Street Brats
03.2025 - Current
Floor Manager
State Street Brats
11.2023 - 03.2025
Bouncer, Bartender, Griller
State Street Brats
10.2021 - 11.2023
Camp Counselor and Waterfront Director
Phantom Lake YMCA Camp
06.2021 - 08.2023
High School Diploma -
Edgewood High School of The Sacred Heart