Luca Serravite
Orlando,FL
Summary
Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soccer Referee
U.S. Soccer Federation Referee Program
09.2023 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
Grill Manager
La Rural - Argentine Steakhouse & Butcher Shop
02.2022 - Current
- Consistently met or exceeded sales goals through effective team leadership and motivation.
- Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
- Created promotional events such as themed nights or special discounts which attracted more customers during slower periods thus boosting revenue.
Valet
Four Seasons Hotels and Resorts
06.2024 - 08.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Head Food Runner
La Rural - Argentine Steakhouse & Butcher Shop
11.2022 - 08.2023
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
Restaurant Team Member
La Rural Mexican Grill
08.2021 - 12.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Grocery Bagger
Publix
05.2021 - 11.2021
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Dishwasher
La Rural - Argentine Steakhouse & Butcher Shop
05.2021 - 08.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL05-2027
High School Diploma -
Cypress Bay High School
Weston, FL06-2023
Skills
- Quick thinking
- Teamwork and collaboration
- Customer service and support
- Efficient work ethic
- Patience and composure
- Cleanliness standards
Affiliations
- Sigma Chi
Certification
- Microsoft Office Specialist (MOS) Certification 2018 (Word, Powerpoint, Outlook, Excel) 12/5/2022
- Grassroots Soccer Referee, U.S. Soccer Referee Federation. 09/13/2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Valet
Four Seasons Hotels and Resorts
06.2024 - 08.2024
Soccer Referee
U.S. Soccer Federation Referee Program
09.2023 - Current
Head Food Runner
La Rural - Argentine Steakhouse & Butcher Shop
11.2022 - 08.2023
Grill Manager
La Rural - Argentine Steakhouse & Butcher Shop
02.2022 - Current
Restaurant Team Member
La Rural Mexican Grill
08.2021 - 12.2022
Grocery Bagger
Publix
05.2021 - 11.2021
Dishwasher
La Rural - Argentine Steakhouse & Butcher Shop
05.2021 - 08.2021
- Microsoft Office Specialist (MOS) Certification 2018 (Word, Powerpoint, Outlook, Excel) 12/5/2022
- Grassroots Soccer Referee, U.S. Soccer Referee Federation. 09/13/2023
Bachelor of Science - Nursing
University of Central Florida
High School Diploma -
Cypress Bay High School
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