Lucas Allen
Shorewood,IL
Summary
Slot Technician with extensive experience in technical troubleshooting and repair of gaming machines at GEM Gaming. Achievements include significant improvements in operational efficiency and customer satisfaction. Proficient in cash handling and gameplay analysis, ensuring positive player interactions and effective dispute resolution. Dedicated to upholding safety and service standards in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Slot Technician
GEM Gaming
Naperville, IL
05.2023 - 05.2025
- Diagnosed and repaired malfunctioning slot machines to ensure operational efficiency.
- Collaborated with team members to troubleshoot technical issues in gaming machines.
- Maintained accurate records of repairs and maintenance for gaming equipment.
- Resolved player disputes by investigating gameplay history logs for discrepancies.
- Monitored payouts, hand-delivered cash prizes, and submitted payout reports.
- Provided customer support by addressing player inquiries about machine operations.
- Promoted positive public image through friendly service to players and employees.
Produce Associate
Jewel Osco
Shorewood, IL
11.2022 - 05.2023
- Inspected produce quality and freshness prior to distribution.
- Maintained cleanliness of work area to uphold safety standards.
- Examined grocery products to remove expired items, adhering to first in, first out rule.
- Assisted team members in effectively sorting and organizing inventory.
- Provided customer assistance in locating requested items and offering product knowledge.
- Lifted heavy boxes of produce during stocking activities as required.
Slot Representative
Hollywood Casino Toledo
Joliet, Illinois
12.2014 - 08.2022
- Delivered exceptional customer service by assisting guests with inquiries and resolving complaints promptly.
- Managed cash transactions while maintaining accurate financial records.
- Monitored gaming floor to ensure compliance with regulations and policies.
- Collaborated with team members to foster a positive work environment.
- Supported colleagues during peak periods to enhance overall service quality.
- Participated in training sessions aimed at improving job performance.
Security Officer
Hollywood Casino Toledo
Joliet, IL
02.2020 - 02.2021
- Monitored casino premises to ensure guest and employee safety.
- Responded promptly to incidents, providing assistance and coordinating with authorities.
- Enforced casino policies and procedures to promote a safe environment.
- Maintained accurate records of incidents, disturbances, and security activities.
- Collaborated with team members to enhance overall security operations efficiency.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Cart Attendant
Walmart
Joliet, IL
10.2013 - 11.2014
- Collected shopping carts from parking lot and store entrance.
- Organized carts for efficient retrieval and storage.
- Maintained clean and safe cart areas by removing debris and spills.
- Coordinated with team members to ensure smooth cart management flow.
- Monitored cart availability during peak shopping hours for customer convenience.
- Provided assistance with loading purchased items into customer vehicles.
Records Clerk
Will County Circuit Clerk
Joliet, IL
09.2010 - 05.2013
- Processed and maintained legal documents for court cases effectively.
- Organized and indexed records for quick and easy retrieval.
- Collaborated with staff to ensure accurate data entry and record-keeping.
- Assisted in scanning and digitizing paper documents for electronic storage.
- Managed confidential information with discretion and integrity at all times.
- Provided file, document and record access to appropriate personnel.
Sales Associate
Staples
Shorewood, IL
08.2007 - 08.2010
- Maintained organized product displays and inventory levels.
- Processed transactions accurately and efficiently at checkout.
- Collaborated with team members to enhance customer service experience.
- Educated customers about promotions, features, and benefits of products.
- Handled customer complaints and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Joliet Township High School, West Campus
Joliet, IL05-2007
Some College (No Degree) - Microsoft Office, Computer Networking, Business La
Joliet Junior College
Joliet, ILSkills
- Slot machine repair and maintenance
- Technical troubleshooting
- Gameplay analysis
- Cash handling
- Customer relationship management
Certification
- Illinois Gaming License issued in 2014
Timeline
Slot Technician
GEM Gaming
05.2023 - 05.2025
Produce Associate
Jewel Osco
11.2022 - 05.2023
Security Officer
Hollywood Casino Toledo
02.2020 - 02.2021
Slot Representative
Hollywood Casino Toledo
12.2014 - 08.2022
Cart Attendant
Walmart
10.2013 - 11.2014
Records Clerk
Will County Circuit Clerk
09.2010 - 05.2013
Sales Associate
Staples
08.2007 - 08.2010
High School Diploma -
Joliet Township High School, West Campus
Some College (No Degree) - Microsoft Office, Computer Networking, Business La
Joliet Junior College
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