Kety Fabricio
Salt Lake City,Utah
Overview
15
15
years of professional experience
Work History
Customer Contact Specialist 1
Dominion Energy
Salt Lake City, Utah
11.2022 - Current
- Responsible to respond to a volume of customer requests and complains
- Answer customer questions regarding billing statements, tariff rates, basic rate case issues and other current issues; Schedule a variety of service orders; Counsel customer with credit difficulties and termination notices; negotiate payment plans; make appropriate referrals to internal and external department; provide detailed itemization for payments and gas billings; respond to emergency calls; and perform other duties as assigned.
Assistance Classroom Teacher
Utah Community Action/Head Start
Salt Lake City, Utah
05.2021 - 06.2022
- Responsible to help children develop socially, intellectually, physically, and emotionally; plan, document and implement daily lesson and special activities; and make home visit every quarter to check family needs.
Customer Service Representative
Thummim Transport LLC
Salt Lake City, Utah
03.2017 - 04.2021
- Responsible to help customer over the phone and in person; responsible to scheduled cars pickup and delivery inside and outside of State; sent invoices for payments; controlled payments received from customers and entered all the information in quick book to be sent to accounting.
Elementary School Teacher
I.E.B.B. Elementary School
Sao Paulo, Brazil
01.2015 - 12.2016
- Responsible to prepare lessons and follow the curriculum stipulated by the State.
Customer Service Representative
Deseret Accounting
Sao Paulo, Brazil
02.2010 - 12.2014
- Responsible to answer customer calls and help sorting mail for different departments.
Education
High School with specialization to teach Preschool and Kindergarten -
Brazil
English as a Second Language Certificate -
BYU, Provo, Utah
Bachelor’s Degree in Education -
Brazil
Child Development Associate Credential Certificate -
Salt Lake City, Utah
Skills
- Highly motivated and fast learner
- Excellent organization skills
- Ability to handle multiple functions efficiently
- Willingness to learn new things and take on challenges
- Excellent customer service skills
- Consistent, positive attitude, and strong work ethic
Languages
English , Portuguese, Spanish
Native or Bilingual
Timeline
Customer Contact Specialist 1
Dominion Energy
11.2022 - Current
Assistance Classroom Teacher
Utah Community Action/Head Start
05.2021 - 06.2022
Customer Service Representative
Thummim Transport LLC
03.2017 - 04.2021
Elementary School Teacher
I.E.B.B. Elementary School
01.2015 - 12.2016
Customer Service Representative
Deseret Accounting
02.2010 - 12.2014
High School with specialization to teach Preschool and Kindergarten -
Brazil
English as a Second Language Certificate -
BYU, Provo, Utah
Bachelor’s Degree in Education -
Brazil
Child Development Associate Credential Certificate -
Salt Lake City, Utah