Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Campos Matson

Newton,MA

Summary

A dedicated and passionate person is how you could describe me. I put a lot effort into the things I love and am a perfectionist when it comes to how do I my tasks. I am a serious employee and have set guidelines on how I follow the rules imposed by my work environment. I still have a lot to improve but am always willing to listen and learn.

Overview

2
2
years of professional experience

Work History

PSR With Language

Massport
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers (50+ per shift) every day with positive attitude and focus on customer satisfaction.
  • Delivered translation services through fluency in Portuguese, Spanish and English.

Volunteer

Habitat for Humanity
02.2023 - 04.2023
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Helped with erecting scaffolding and ladders.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Helped build a house for a veteran and his family of 4

Education

Prep Course - Pre-Engineering

Rheinisches Studienkolleg
Berlin, Germany
06-2024

High School Diploma -

York High School
York Beach, ME
07-2023

Skills

  • Complaint resolution
  • Prioritization
  • Call center experience
  • Live videochat support
  • Interpretation skills
  • Simultaneous interpretation
  • Cross-cultural communication
  • Verbal and written communication
  • FLUENT IN English, German, Spanish and Portuguese

Languages

German
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

PSR With Language

Massport
08.2024 - Current

Volunteer

Habitat for Humanity
02.2023 - 04.2023

Prep Course - Pre-Engineering

Rheinisches Studienkolleg

High School Diploma -

York High School

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Lucas Campos Matson