Lucas Carr
Sublimity,OR
Summary
Hardworking individual with customer service, tech support, management and leadership abilities. Personable and dedicated with extensive experience in Sales and Customer Service. Upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Executive Assistant/Office Manager
Viser Fiber Internet
Turner, OR
05.2021 - Current
- Executive Assistant to CEO/Owner of Viser
- Train and manage employees
- Oversee customer service department, sales, installation scheduling, and completion
- Monitor customer outages, both fiber and wireless
- Assisted customers with basic tech support, complete service calls, and replaced equipment when necessary (managed routers, modems, etc)
- Utilize and navigate multiple systems, such as Calix, UISP, and Sonar (customer management software) to monitor, troubleshoot, and manage both customer equipment and accounts (including billing).
Fitness Coach
Courthouse Fitness
Salem, OR
04.2019 - 05.2021
- Initial membership sales, club tours, and customer service.
- Perform functional movement screen to address client’s physical needs and prescribe training/protocol
- Motivate and educate members to continue to improve their fitness by integrating them into our program’s and classes
- Successful sales record and top performer at one of the busiest and largest clubs.
T-Mobile Team of Experts
T-Mobile
Salem, OR
07.2017 - 04.2018
- Account expert to assist with any customer’s needs- including troubleshooting devices, account questions, billing, phone sales, and current promotions
- I believe my time working with T-Mobile assisted me with bettering my soft-skills, building client relationships, and pushing for better performance- as our bonuses were metric-based.
- Top performer at this company- reward multiple times for performance.
Gym Manager/Personal Trainer
Snap Fitness
Keizer, OR
01.2015 - 01.2016
- Managed and maintained gym & staff
- This included greeting walk-ins, enrolling new members, selling merchandise, supplements, and maintaining the facility.
- Met revenue and membership challenges, helped with marketing ideas and promotions
- Sold personal training packages and did private sessions to assist members with reaching their goals.
Skills
- Technical Support
- Office Management
- Scheduling
- Customer Service
- Sales Oversight
- Supervision and Training
References
References available upon request.
Timeline
Executive Assistant/Office Manager
Viser Fiber Internet
05.2021 - Current
Fitness Coach
Courthouse Fitness
04.2019 - 05.2021
T-Mobile Team of Experts
T-Mobile
07.2017 - 04.2018
Gym Manager/Personal Trainer
Snap Fitness
01.2015 - 01.2016
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