Lucas Fernandez
Orange,CA
Summary
I am seeking a customer service role in a dynamic, fast-paced environment where I can leverage my strong communication and problem-solving skills to deliver exceptional service, enhance customer satisfaction, and contribute to the continued growth and success of the company.
Overview
5
5
years of professional experience
Work History
Lead Valet
El Encanto
Santa Barbara
08.2024 - 01.2025
- Greeted and assisted guests upon arrival and departure, ensuring a seamless and welcoming experience
- Managed luggage handling, including retrieving, re-packing, and ensuring proper placement in guest vehicles and rooms
- Provided personalized guidance to guests, escorted them to their bungalows, and organized room setups, including VIP guest display arrangements
Stylist
Allsaints
Beverly Hills
09.2023 - 08.2024
- Provided exceptional customer service by greeting and assisting high-profile clients, and styling for events such as the Grammys
- Managed merchandise organization in both front and back-of-house areas, ensuring seamless product displays and stock availability
- Cultivated customer relationships by gathering contact information for ongoing engagement, promoting brand loyalty, and encouraging repeat business
Sales Associate and Cashier
Zumiez
Orange
08.2021 - 08.2022
- Streamlined store organization by categorizing merchandise by color, size, and style, optimizing product accessibility and visual appeal
- Ensured product quality and store integrity by promptly removing damaged or discontinued items from displays and managing inventory replenishment
- Delivered efficient customer service through transaction processing at the cash register, handling returns, and maintaining store cleanliness and orderliness
Sales Associate and Cashier
Vans
San Rafael
06.2020 - 12.2020
- Maintained an organized and visually appealing store layout by systematically arranging, including shoes and accessories
- Ensured product relevancy by removing discontinued items from displays and promptly updating stock to reflect current offerings
- Managed cash register operations, processing transactions and ensuring accurate cash handling for a seamless customer experience
Education
Bachelor - Fashion Merchandising
Cal State Long Beach
Long Beach, CA01.2025
Diploma -
Terra Linda High School
San Rafael, CAAssociates - Fashion Merchandising
Orange Coast Community
Costa Mesa, CASkills
- Exceptional independent judgment
- Works comfortably under pressure
- Strong customer service and selling background
- Strong Communication
- Motivated Team Player
- Responsible and Dependable
- Basic Sewing Skills
- Basic DTG skills
- Basic Screen Print skills
Timeline
Lead Valet
El Encanto
08.2024 - 01.2025
Stylist
Allsaints
09.2023 - 08.2024
Sales Associate and Cashier
Zumiez
08.2021 - 08.2022
Sales Associate and Cashier
Vans
06.2020 - 12.2020
Bachelor - Fashion Merchandising
Cal State Long Beach
Diploma -
Terra Linda High School
Associates - Fashion Merchandising
Orange Coast Community
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