Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Coordinated with hotel staff to ensure a smooth operation.
Valet/Pool Concierge
Stratton Amenities
Plano, TX
04.2023 - 08.2024
Maintains security of vehicles and keys
Manages and records valet parking transactions; Manage key inventory system and issues valet claim checks
Ran shuttle between residence and Legacy West
Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services
Responded to clients complaints and offered solutions
IT Intern
Insight One Solutions
Plano, TX
09.2022 - 02.2023
Helping to develop web pages, assisting end users and non-technical staff, monitoring technical support requests, and completing tasks as assigned by supervisors
Lead Valet
Stratton Amenities
Plano, TX
08.2021 - 08.2022
Maintains security of vehicles and keys
Manages and records valet parking transactions; Manage key inventory system and issues valet claim checks
Ran shuttle between residence and Legacy West
Busser
Truck Yard the Colony
The Colony, TX
10.2020 - 06.2021
Reset tables in a speedy professional and effective manner as guests leave the restaurant
Responsible for the grooming/sanitizing of the entire restaurant and its perimeters, as well as supporting servers and staff