LUCAS FIALKOFF
North Richland Hills,USA
Summary
Dynamic communicator and effective leader with a strong foundation in logistics and customer service. Proven ability to learn quickly, adapt in fast-paced environments, and exceed expectations. Driven by integrity and a deep sense of accountability, not only to leadership but to God, which shapes a strong work ethic and commitment to excellence. Known for building trust, leading with consistency, and maintaining a high standard in every responsibility.
Overview
6
6
years of professional experience
Work History
Courier
Federal Express
Fort Worth, TX
10.2024 - Current
- Deliver 100+ packages daily while maintaining accuracy, efficiency, and customer satisfaction
- Managed route optimization to reduce delivery times and improve operational efficiency. Consistently exceeded my projected delivery goals.
- Utilize handheld scanning and logistics systems to track, update, and manage deliveries in real time
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Resolve delivery issues and customer concerns quickly to ensure on-time service
- Maintain strong time management in a fast-paced, deadline-driven environment
- Operate independently while staying aligned with company standards and safety protocols
- Resolved customer inquiries and issues promptly, fostering positive relationships through effective communication.
- Collaborated with team members to enhance workflow processes and address challenges proactively.
After School Program Teacher
Brooke Of Life
Watauga, TX
08.2023 - 05.2024
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated student assessments to monitor progress and adapt instructional strategies.
- Collaborated with colleagues to enhance program effectiveness and share best practices.
- Developed and implemented classroom routines to address varying student needs.
Kennel Technician
Dogs Rule Resort
Fort Worth, TX
10.2021 - 05.2023
- Monitored animal behavior and health, ensuring well-being during stays.
- Administered medications and treatments to as directed by leadership.
- Maintained cleanliness and organization of kennel facility to promote hygiene standards.
- Trained new team members on kennel operations and animal care protocols.
Member Services Representative; Shift Lead
Planet Fitness
Kalamazoo, MI
07.2020 - 11.2020
- Delivered outstanding customer service to all club members, ensuring satisfaction and loyalty.
- Promoted to shift manager role within four months, demonstrating leadership capabilities.
- Supervised team members during shifts, assuming managerial responsibilities in the absence of other managers.
- Used ABC Financial Systems to handle membership changes and solve issues.
- Assisted members daily through in person and telephonic support.
- Was responsible for the following administrative duties: inventory, restocking and overriding items in system, Point of Sale (POS) to sell items, ordering all Pepsi products, tracking employee statistics, outreach programs including contacting members whose membership freezes are ending.
- Effectively managed member conflicts.
- Handled fast-paced environment.
Education
Associate of Arts - Biblical Studies
Lifestyle Christianity University
Watauga, TX05-2024
Kalamazoo Valley Community College
Kalamazoo, MI01-2020
Parchment High School
Parchment, MI05-2019
Skills
Customer service
Logistics coordination
Effective time management
Thriving in rapid-paced workplaces
Experienced in document creation and presentation software
Team leadership
Attention to detail
Problem-solving
Working independently
Timeline
Courier
Federal Express
10.2024 - Current
After School Program Teacher
Brooke Of Life
08.2023 - 05.2024
Kennel Technician
Dogs Rule Resort
10.2021 - 05.2023
Member Services Representative; Shift Lead
Planet Fitness
07.2020 - 11.2020
Associate of Arts - Biblical Studies
Lifestyle Christianity University
Kalamazoo Valley Community College
Parchment High School