Lucas Gomez
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
B2B Sales Representative
Quinones Management Group
07.2024 - Current
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
Guest Service Representative
Miami Dolphins Hard Rock Stadium
01.2022 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
Brand Ambassador
Miami Football Club
03.2022 - 03.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Placed new and existing brand products in competitive retail locations.
- Worked with team to achieve sales goals for products.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Collaborated with marketing team to create and implement promotional campaigns.
Lead Customer Service Representative
Mercedes Benz Of Coral Gables
05.2019 - 05.2020
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Sports Management
Florida International University
Miami, FL04.2023
High School Diploma -
Christopher Columbus High School
Miami, FL05.2018
Skills
- Guest Satisfaction
- Creative Solutions
- Concierge Assistance
- Guest Experience Management
- Communication Skills
- Microsoft Office
- Customer Service
- Product Knowledge
- Increasing sales
- Sales Presentations
- Objection handling
Timeline
B2B Sales Representative
Quinones Management Group
07.2024 - Current
Brand Ambassador
Miami Football Club
03.2022 - 03.2023
Guest Service Representative
Miami Dolphins Hard Rock Stadium
01.2022 - Current
Lead Customer Service Representative
Mercedes Benz Of Coral Gables
05.2019 - 05.2020
Bachelor of Science - Sports Management
Florida International University
High School Diploma -
Christopher Columbus High School
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