Lucas Hayden
Omaha,NE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services, as well as creating solutions for customers to drive loyalty, retention, revenue, and a lasting positive memory.
Overview
6
6
years of professional experience
Work History
Sales Representative
Nebraska Furniture Mart
11.2020 - Current
- Informing customers with product knowledge, while accommodating their needs in an enjoyable shopping experience
- Building relationships with clients and reaching out after completed sales to ensure delivery went well, they are happy with ordered products, and seeing if they need anything else
- Designing and custom ordering furniture for clients, including wood species, fabrics, shape, size, and patterns
- Achieving monthly sales goals by promoting product benefits, enrolling new clients and upselling insurance plans
Sales Representative
Von Maur Department Store
05.2019 - 09.2020
- Creating and organizing files with clients’ information including favorite brands, styles, and any upcoming events they have
- Providing knowledge for customers of different products including functionality, brand history, durability and use
- Evaluating inventory and delivery needs to optimize strategies that meet customer demands.
Marketing Specialist
Indigo Marketing
05.2016 - 05.2019
- Monitoring trends in social media, industry and competitive landscape to create new material.
- Identifying appropriate marketing channels and target customers for campaigns.
- Creating and designing digital profiles and magazine templates for clients to advertise their businesses
- Negotiating advertisement deals including pricing, length of terms, and what the client wants advertised
Education
Bachelor of Arts - Architecture
University of Nebraska - Lincoln
Lincoln, NE05.2016
Skills
- Lead Prospecting
- Network Development
- Closing Sales
- Complex Problem-Solving
- Upselling Techniques
- Technological Knowledge
Timeline
Sales Representative
Nebraska Furniture Mart
11.2020 - Current
Sales Representative
Von Maur Department Store
05.2019 - 09.2020
Marketing Specialist
Indigo Marketing
05.2016 - 05.2019
Bachelor of Arts - Architecture
University of Nebraska - Lincoln
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