Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Hedly

Warren,USA

Summary

Warranty Administrator with extensive expertise in managing high-end fireplace and house hardware warranty claims, ensuring customer satisfaction through efficient tracking systems and trend analysis. Over 11 years of experience in optimizing operations and enhancing service ratings by collaborating with cross-functional teams and improving communication. Adept at utilizing planning, attention to detail, and critical thinking to drive results and streamline processes.

Overview

12
12
years of professional experience

Work History

Warranty Administrator

Brassworks Fine Home Details
03.2021 - Current
  • Managed all high end fireplace and house hardware warranty claims, ensuring timely resolutions and customer satisfaction.
  • Reduced claim processing time by implementing efficient tracking systems.
  • Collaborated with cross-functional teams to streamline warranty procedures.
  • Utilized analytical skills to identify trends and improve warranty service.
  • Enhanced client communication, leading to improved service ratings.

Senior Warehouse Supervisor

Brassworks Fine Home Details
01.2018 - 03.2021
  • Led a team to optimize warehouse operations, enhancing efficiency and reducing errors.
  • Implemented inventory management strategies, achieving noticeable improvements in stock accuracy.
  • Trained staff in safety protocols, resulting in a safer work environment and fewer incidents.
  • Coordinated logistics to ensure timely deliveries, boosting customer satisfaction.
  • Streamlined processes to cut costs, contributing to the company's bottom line.

Welding Floor Lead

Tamer Industries
12.2016 - 01.2018
  • Led welding team, enhancing productivity and safety standards, resolving complex technical issues.
  • Managed daily operations, achieving timely project completion and fostering team collaboration.
  • Trained team members, elevating skill levels and ensuring adherence to industry regulations.

Car Rental Agent

Hertz Car Rental
01.2014 - 11.2016
  • Managed customer inquiries and reservations.
  • Facilitated seamless rental processes and resolved customer issues promptly, fostering trust and repeat business.
  • Collaborated with team to optimize fleet utilization, boosting revenue.

Education

Associates Degree - Business Management & Manufacturing

Wentworth Institute of Technology
Boston, MA
01.2016

High School Diploma -

St. Andrews School
Barrington, Rhode Island
06-2014

Skills

  • Critical Thinking
  • Self-Motivated
  • Attention to Detail
  • Teamwork and Flexibility
  • Active Listening
  • Planning and Coordination
  • Dependable and Responsible

Timeline

Warranty Administrator

Brassworks Fine Home Details
03.2021 - Current

Senior Warehouse Supervisor

Brassworks Fine Home Details
01.2018 - 03.2021

Welding Floor Lead

Tamer Industries
12.2016 - 01.2018

Car Rental Agent

Hertz Car Rental
01.2014 - 11.2016

Associates Degree - Business Management & Manufacturing

Wentworth Institute of Technology

High School Diploma -

St. Andrews School

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