VERONICA S. CORTESE
Warren,USA
Summary
Dedicated Human Resource Specialist with over five years of experience in customer relations. Passionate about creating supportive environments that empower individuals to thrive, both professionally and personally.
Overview
17
17
years of professional experience
Work History
Human Resource Specialist GS09
910th Force Support Squadron
, USA
06.2024 - Current
- Provides HR support to over 1,300 reservists and their families, consulting on benefits, family care, and entitlements. Manages the Wing Family Care Program for 13 units; conducts training, inspections, and briefings. Oversees personnel records, ensuring accuracy, eligibility, and compliance. Facilitates casualty notifications and assists families during critical situations with empathy and professionalism. Manages military personnel separations. Processes DD214s and related documentation; handles promotion processing, and ensures accurate and timely administrative support.
NCOIC Customer Support
910th Force Support Squadron
, USA
06.2020 - 06.2024
- Served as the resident subject-matter expert for all Customer Support programs. Provided high-level administrative and technical support to both civilian and military personnel. Ensured the accuracy and integrity of personnel data and supported benefits and entitlements processing. Served as a key liaison across multiple base agencies. Reviewed and validated 2.4K ID card issuances and dependent enrollments.
Airfield Management Deputy Manager
910th Operations Group
, USA
11.2015 - 06.2020
- Oversaw daily airfield operations, ensuring the safe and efficient coordination of aircraft movements and ground support activities. Conducted over 700 annual inspections. Managed a comprehensive airfield driving program across 13 units, and trained and certified 450 personnel in safe airfield vehicle operations. Responded to airfield hazards, and coordinated with emergency services. Provided pre-flight briefings to pilots, delivering critical safety information.
Airfield Management Shift-Lead
914th Operations Group
, USA
09.2008 - 05.2012
- Directed airfield operations, including personnel scheduling and inspection protocols. Coordinated logistics for transient aircraft while conducting thorough preflight briefings. Managed emergency response initiatives to address urgent situations effectively. Maintained detailed data logs and monitored runway conditions for operational safety. Consulted with aircrew on current operations to support seamless flight execution.
Education
Bachelor of Science - Psychology
University of Phoenix
05.2013
Skills
- Counseling & Family Support
- HR and Benefits Administration
- Customer Service and Support
- Process Improvement and Workflow Optimization
Timeline
Human Resource Specialist GS09
910th Force Support Squadron
06.2024 - Current
NCOIC Customer Support
910th Force Support Squadron
06.2020 - 06.2024
Airfield Management Deputy Manager
910th Operations Group
11.2015 - 06.2020
Airfield Management Shift-Lead
914th Operations Group
09.2008 - 05.2012
Bachelor of Science - Psychology
University of Phoenix
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