Lucas Iverson
Willits,CA
Summary
Dedicated security professional with extensive experience at EJ Gallo Winery, excelling in facility security and crowd control. Proven ability to enhance safety protocols and respond effectively to emergencies. Recognized for strong situational awareness and exceptional customer service, fostering a secure and welcoming environment for all visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
CTHP
Redwood Valley, CA
12.2024 - 08.2025
- Monitored premises to ensure safety and security for all personnel and property.
- Conducted regular patrols and inspections to identify potential security risks and vulnerabilities.
- Responded promptly to incidents, emergencies, and alarms, implementing appropriate protocols.
- Documented daily activities, observations, and irregularities in incident reports.
- Assisted in training new staff on safety procedures and emergency response protocols.
- Reviewed surveillance footage to analyze incidents and improve security measures.
- Implemented crowd control strategies during events to maintain order and safety standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Unarmed Security Guard
EJ Gallo Winery
Healdsburg, CA
08.2024 - 05.2025
- Built rapport with regular customers to encourage loyalty and repeat visits.
- Maintained perimeter security while ensuring timely execution of all responsibilities.
- Accurately weighed in products from wine tanker trucks, harvest trucks, glass, and bottling trucks.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying and addressing potential security threats.
- Responded promptly to emergencies, coordinating with local law enforcement as needed.
- Maintained detailed logs of incidents, ensuring accurate documentation for review.
- Trained new security personnel on protocols and emergency response procedures.
- Implemented improved surveillance techniques to enhance threat detection capabilities.
- Evaluated existing security measures, recommending enhancements to improve overall effectiveness.
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Server
Rolland’s Bistro
Willits, CA
08.2021 - 09.2022
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Assisted in menu knowledge, facilitating informed dining choices for patrons.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Adapted quickly to changing demands during peak service hours, improving workflow efficiency.
- Trained new staff on restaurant policies and procedures, fostering team cohesion.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Fuel Station Ambassador
Albertsons
Willits, CA
10.2020 - 07.2022
- Fostered excellent customer relations by demonstrating a friendly demeanor and can-do attitude.
- Created a welcoming atmosphere by greeting customers and clients effectively.
- Supported team in operational policy implementation to improve service efficiency.
- Diplomatically resolved conflicts between staff and community members.
- Delivered engaging presentations at professional conferences to represent the organization.
- Utilized key performance indicators to assess progress toward mission goals, facilitating improvements.
Dishwasher
Patrona Restaurant
Ukiah
04.2019 - 12.2020
- Maintained cleanliness of kitchen and dining areas, ensuring compliance with health and safety standards.
- Operated dishwashing equipment efficiently to manage high-volume service demands.
- Assisted culinary staff by promptly cleaning and sanitizing cookware and utensils post-service.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering as needed.
- Provided support during peak hours by anticipating needs and prioritizing tasks effectively.
Education
Basic High School Diploma
San Hedrin Continuation High School
Willits, CA06.2019
Skills
- Facility security
- Crowd control
- Situational awareness
- Patrolling techniques
- Fire prevention
- Security equipment operation
- Property patrol
- Stress tolerance
- Report writing
- Emergency response coordination
- Loss prevention tactics
- Accident investigations
- Container screening
- Employee assistance
- Active listening
- Team player
- Customer service
- Attentive and observant
- Punctuality
- Surveillance
- Honest and dependable
- Theft prevention
- Security camera monitoring
- De-escalation techniques
- Employee and visitor screening
- Physical stamina
- Intrusion detection
- Keen observer
- Secure transportation
- Professional demeanor
Certification
Unarmed security guard card
Languages
Spanish
Limited Working
Timeline
Unarmed Security Guard
CTHP
12.2024 - 08.2025
Unarmed Security Guard
EJ Gallo Winery
08.2024 - 05.2025
Server
Rolland’s Bistro
08.2021 - 09.2022
Fuel Station Ambassador
Albertsons
10.2020 - 07.2022
Dishwasher
Patrona Restaurant
04.2019 - 12.2020
Basic High School Diploma
San Hedrin Continuation High School