Lucas LaRosa

Key Responsibilities:

• Manage client accounts, ensuring satisfaction and addressing inquiries in a timely manner.
• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Collaborate with cross-functional teams to coordinate services and resolve issues.
• Analyze client needs and provide tailored solutions to enhance service delivery.
• Maintain accurate records and documentation of client interactions and transactions.
• Assist in the development and implementation of client service protocols and best practices.

Achievements:

• Consistently generated over $1 million in net sales revenue year over year through strategic account management and exceptional customer service.
• Successfully increased client retention rates by 96% through proactive communication and relationship-building.
• Streamlined account management processes, reducing response times.
• Received awards in sales and client rention for outstanding performance and dedication to client service.

• Monitored customer buying trends and market conditions to adjust strategies and achieve sales goals.
• Ordered merchandise and monitored inventory
• Maintained merchandise on POS and in store
• Increased customer engagement through social media.
• Provided superior and individualized customer service.
• Served as subject matter expert on products.
• Managed store to promote clean, neat and easy-to-shop environment.
• Handled all customer relations issues, enabling quick resolution and client satisfaction.

• Quickly promoted from lead line cook to sous chef
• Ordered product and maintained inventory
• Mentored several kitchen staff to prepare each for service
• Developed full, tasting, and special events menus

• Assisted with grand opening
• Prepared everything to make sure kitchen was serving the most quality seafood

• Quickly promoted from dishwasher to line cook
• Prepared food to stay in compliance with recipes, portioning, cooking and waste control guidelines