Lucas Ledford
Port Orchard
Summary
Results-driven with a track record of exceeding sales targets and cultivating long-term client relationships. Exceptional communication and negotiation skills, adept at identifying opportunities and driving revenue growth in competitive markets. Strategic and creative thinker with a customer-centric approach, consistently delivering exceptional service and solutions to meet client needs. Seeking to leverage experience and expertise to contribute to a dynamic sales team and achieve continued success in driving business growth.
Overview
20
20
years of professional experience
Work History
Outside Sales
Cosmos Surfaces
04.2024 - Current
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
- Boosted sales performance by developing and implementing strategic outside sales plans.
- Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.
- Identified emerging market trends and adjusted sales tactics accordingly, staying ahead of the competition.
- Assisted management in setting sales goals, tracking progress, and implementing strategies to achieve targets consistently.
District Operations Manager
Premier Service Group
05.2021 - 03.2024
- Managed 14-20 Flooring installers, 2 office staff, 2 warehouse staff, and the district's profitability.
- Streamlined operational processes, enhancing efficiency across my district.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 30 locations per week to manage each perform reviews of individual managers and employees.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Coordinated logistics and resource allocation to optimize district operations and service delivery.
- Managed vendor relationships, negotiating contracts to ensure quality service at competitive rates.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
Sales Specialist
Lowes
05.2020 - 05.2021
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Trained new sales associates on product knowledge and customer service standards.
- Provided feedback to management on customer preferences, driving product assortment decisions.
- Led weekly team meetings focused on performance improvement and sales goals alignment.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
Inside\Outside sales
Pioneer builders supply
09.2015 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Assisted in training new sales associates, fostering a collaborative team environment.
- Conducted product demonstrations, effectively communicating features and benefits to customers.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales and Operations
Dressen Roofing
01.2006 - 09.2015
- Participated in sales and operations meetings to assess performance and forecast and formulate necessary corrective actions.
- Led operational strategy to enhance team performance and workflow efficiency.
- Implemented process improvements, resulting in streamlined operations and reduced bottlenecks.
- Developed training programs to ensure compliance with industry standards and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
South Kitsap High
Port orchard, WA06.2006
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT04-2028
Skills
- Microsoft Office Suite
- Multiple CRM softwares
- Operations
- Relationship building
- Outside sales
- Sales team oversight
- Sales and marketing proficiency
- Sales floor supervision
- Meeting sales targets
- Salesforce
- Sales territory management
- Team leadership
Timeline
Outside Sales
Cosmos Surfaces
04.2024 - Current
District Operations Manager
Premier Service Group
05.2021 - 03.2024
Sales Specialist
Lowes
05.2020 - 05.2021
Inside\Outside sales
Pioneer builders supply
09.2015 - 10.2019
Sales and Operations
Dressen Roofing
01.2006 - 09.2015
High School Diploma -
South Kitsap High
Bachelor of Science - Business Administration
Western Governors University
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