Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Lopez

Oklahoma City,OK

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Receiving Clerk

Costco Wholesale Corp
Oklahoma City, OK
04.2021 - Current
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Updated inventory records to reflect new stock levels.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Completed necessary paperwork, including packing slips, bills of lading, and receiving reports. Accurately and on time.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

E-Commerce Customer Service Assistant

Costco
WFH , OK
09.2022 - 12.2022
  • Provided customer service and technical support to customers via telephone, email, and live chat.
  • Resolved customer complaints in a timely manner by identifying problems and providing solutions.
  • Assisted with order placement issues, returns, refunds, product inquiries, shipping questions, and other related concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Prep Cook

Clark Crew BBQ
Oklahoma City, OK
12.2019 - 10.2020
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Followed recipes to prepare meals according to customer specifications.

Education

Some College - Criminal Justice

University of Central Oklahoma
Edmond, OK

Skills

  • Customer service
  • Call handling
  • Logistics support
  • Teamwork skills
  • Multitasking
  • Professional Demeanor
  • Inventory Management
  • Records Management
  • Punctual and Reliable
  • Bilingual

Timeline

E-Commerce Customer Service Assistant

Costco
09.2022 - 12.2022

Receiving Clerk

Costco Wholesale Corp
04.2021 - Current

Prep Cook

Clark Crew BBQ
12.2019 - 10.2020

Some College - Criminal Justice

University of Central Oklahoma

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Lucas Lopez