Samantha McKellar
Custer,KY
Summary
Organized with superior work ethic and team player attitude. Exceptional quality control, inspection and many warehouse abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 80 pounds.
Excellent material handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Receiving Clerk
Core-mark
Leitchfield, KY
03.2018 - Current
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Reviewed work orders to check correctness of deliveries.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Inventoried product areas everyday and addressed discrepancies to maintain record keeping validity.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered into DCMS system.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Promoted improvements in process efficiency and productivity by organizing outgoing shipments better.
- Determined most effective method of shipment for receiving product packages based on time requirements.
- Prepared shipments for postage through careful packing and labeling of materials and product.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Maintained productivity goals by organizing and receiving incoming shipments using time management, DCMS, forklifts, and single/double pallet jacks.
Cashier
Aunt Deb's Place
Constantine, KY
09.2015 - 12.2017
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Served needs of as many as 40 patrons per shift, including collecting payments, tracking orders and handling customer service issues.
- Smoothly processed incoming orders, handling over 40 transactions per day with exceptional accuracy.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new employees in cashiering procedures, offering assistance in resolving order issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized customer satisfaction by providing assistance with purchases, and locating items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
Waitress
Jake's Place
Hardinsburg, KY
05.2014 - 11.2015
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in a 3-compartment sink.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Minimized customer wait times by efficiently taking and filling over 200 orders each day.
- Increased sales of key menu items through effective upselling.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Maintained accuracy while handling payments of up to $100, giving change and printing receipts.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Checked order accuracy and food quality before delivering to customers.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Inspected restrooms for cleanliness and availability of supplies several times per shift.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Prepared salads and appetizers to back up kitchen staff.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
- Served average of 200 patrons daily at dine-in restaurant with consistent recommendations for exceptional service.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
Education
High School Diploma -
Dover High School
Dover, AR05.2001
Skills
- Effective sales techniques
- High-volume dining
- Menu memorization
- Safe food handling
- Bussing expertise
- Seating assignment preparation
- Special dietary requirements
- Dish preparation
- Regulatory compliance
- Dining customer service
- Conflict and dispute resolution
- Prompt table clearance
- Menu knowledge
- Relationship management
- Food safety understanding
- Check payment processing
- Effective customer upselling
- Sales techniques
- Table setting arrangements
- Food inspection
- Price memorization
- Pallet jacks
- Facilities maintenance
- Manual dock chain pulling
- Material Safety Data Sheets
- Temperature tolerance
- Communication
- Product organization
- Flexibility
- Math
- Microsoft Excel
- Time management
- Microsoft Word
- Written and verbal communication
- Materials handling and transport
- Customer service
- Able to lift and carry 80 lbs
- Microsoft Outlook
- Forklifts
- Warehouse operations
- Working independently
- Inventory organization
- Shipment consolidations planning
- Freight labeling
- Safe driver
- Familiar with RF systems
- Inventory control procedures
- Packing and scanning orders
- Forklift certified
- Customer service-oriented
- Valid Kentucky driver's license
- Warehouse tools operation
- Basic math skills
- Material handling
- Safety-conscious
- Customer-service focused
- Map reading and navigation skills
- Invoice verification
- Safety-oriented
- Quality control
- Strong communication skills
- Shipping and receiving
- Determined
- Motivated self-starter
- Wrapping and boxing
- Collaborative
- Heavy hauling
- Inventory management
- Multi-tasker
- Safety Orientation training
- Exceptional problem solver
- Natural leader
- Shipping and packaging
- Workload priorities
- Heavy lifting
- Product identification
- Storage organization
- Merchandise restock
- Mentoring and training
- Loading and unloading
Certification
- Forklift
- Single/Double pallet jacks
- Order Selector/Man-lift
Timeline
Receiving Clerk
Core-mark
03.2018 - Current
Cashier
Aunt Deb's Place
09.2015 - 12.2017
Waitress
Jake's Place
05.2014 - 11.2015
High School Diploma -
Dover High School