Lucas Mann
Dayton,OH
Summary
Dynamic operations leader with extensive experience at Coast to Coast Food Distribution, excelling in cross-functional team coordination and strategic planning. Proven track record in enhancing customer satisfaction and optimizing inventory management, while fostering a culture of employee motivation and performance. Adept at data-driven decision making to drive business growth. Fast paced desicion making, quick learner, clear communication, hard worker, great with wearhouse inventory and stocking
Overview
10
10
years of professional experience
Work History
COO
Coast to Coast Food Distribution
Nation Wide
02.2008 - 02.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing checkout times.
- Collaborated with team members to optimize store layout and product displays.
- Developed knowledge of food products and promotions to provide informed recommendations.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Conducted regular stock checks to identify discrepancies and facilitate replenishment orders.
- Supported training of new associates in customer service protocols and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Coast to Coast Food Distribution
Nation Wide
02.2008 - 02.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing checkout times.
- Collaborated with team members to optimize store layout and product displays.
- Developed knowledge of food products and promotions to provide informed recommendations.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Conducted regular stock checks to identify discrepancies and facilitate replenishment orders.
- Supported training of new associates in customer service protocols and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
GED - Substance Abuse Counseling
Southern New Hampshire University
Hooksett, NHSkills
Operations management
Cross-functional team coordination
Data-driven decision making
Organizational development
Corporate social responsibility
Workforce planning
Human resources management
Logistics management
Innovation management
Business development
Operations oversight
Strategic planning
Planning and execution
Financial management
Management
Cross-functional teamwork
Financial oversight
Business analysis
Long-range goal setting
Staff management
Employee coaching
Adaptable and flexible
Negotiation
Management team leadership
Human resources
Account management
Employee motivation and performance
Project oversight
Timeline
COO
Coast to Coast Food Distribution
02.2008 - 02.2018
Sales Associate
Coast to Coast Food Distribution
02.2008 - 02.2018
GED - Substance Abuse Counseling
Southern New Hampshire University