Lucas Mays

• Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
• Presented products and services to prospective and existing customers to meet client needs.
• Pursued multiple avenues of connections through social media and in-person networking.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Resolved customer questions and responded quickly to problems and complaints in person and over the phone.
• Developed unique home solution quotes for individual customers.

Analyzed production processes to identify areas for improvement in efficiency and cost savings.

Created reports on productivity levels, cost analysis, and inventory status.

Managed budgets related to purchasing materials or hiring additional personnel

• Monitored consumer needs to obtain and sell products that are currently trending.
• Calculated total purchase amounts, taxes, and shipping costs for new products.
• Publicly listed products through digital marketing on Instagram, Facebook, and Snapchat.