Lucas Mueller
Urbandale,Iowa
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.
Overview
5
5
years of professional experience
Work History
Closing Manager
Fareway
07.2023 - Current
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
In Store Internship
Fareway
04.2023 - 06.2023
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
Courtesy Clerk
Fareway Grocery
06.2019 - 03.2023
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Assisted in unloading trucks and stocking shelves with new products.
Education
Business Administration
Des Moines Area Community College
Ankeny, IA05.2025
High School Diploma -
Johnston High School
Johnston, IA05.2023
Skills
- Money Handling
- Provide outstanding customer service
- Clean and sanitize daily
- Cashier duties include checking on customers and operating POS (point of sale) system
- Unload product off the truck to be stocked on shelves
- Stock shelves with products for customers to purchase
- Properly price and display product signs
- Sack groceries and provide "to your car" carry out service
- Record and report accurate inventory counts
- Assist all customers in their shopping
Timeline
Closing Manager
Fareway
07.2023 - Current
In Store Internship
Fareway
04.2023 - 06.2023
Courtesy Clerk
Fareway Grocery
06.2019 - 03.2023
Business Administration
Des Moines Area Community College
High School Diploma -
Johnston High School
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