Tracy FoleyWahlberg
Lebanon,OH
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced medical assistant with over 5 years of experience in medical field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Closing Manager
IGA Supermarket
10.2021 - Current
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with cashier's and customers to build connections and nurture relationships.
PCA House Manager
Extended Hearts
Dayton, OH
01.2019 - 08.2021
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Collected and transported specimens to prepare for lab testing.
Medical Assistant/Office Manager
Preventive Medicine Associates
Boston, Massachusetts
04.2005 - 10.2011
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed seven employees with various personalities and from different cultures for large Number-physician practice.
- Built relationships with physicians to create steady referral pipeline.
- Created and implemented organizational policies and procedures.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
Education
Certificate - Medical Assisting
LincolnTech
Somerville, MA05.2004
Cosmology/general Studies
Weymouth High School
Weymouth, MA06.2000
Skills
- Word Processing
- Money Handling
- Customer Relations
- Database Maintenance
- Maintaining Clean Work
- Transcription and Dictation
- Customer Service
- Multi-Line Telephone System Operation
- Updating Medical Records
- Routine Laboratory Testing
- Treatment Room Preparation
- Cleaning and Organizing
- Diagnostic Testing
- Medical Supply Monitoring
- Medical History Collection
- Documentation Procedures
- Microsoft Office
- Medical Assistance
- Rapid Strep Testing
- Insurance Claims
- HIPAA Compliance
- Health Care System
Timeline
Closing Manager
IGA Supermarket
10.2021 - Current
PCA House Manager
Extended Hearts
01.2019 - 08.2021
Medical Assistant/Office Manager
Preventive Medicine Associates
04.2005 - 10.2011
Certificate - Medical Assisting
LincolnTech
Cosmology/general Studies
Weymouth High School