Lindelwa Mhlanga

Attending to customers. Taking orders over the phone for pick up and delivery. I help customers get what they want. I’m responsible for the store until close time.

• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.