Melissa Wei
Wylie
Summary
Results-driven closing supervisor with a strong focus on customer satisfaction, problem-solving, and staff training. Proven ability to streamline processes and enhance team performance.
Overview
18
18
years of professional experience
Work History
Closing Supervisor
Fidelity Residential Solutions
04.2008 - Current
- Supervised closing operations, ensuring compliance with company policies and industry regulations.
- Trained and mentored team members on effective closing procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced closing timelines.
- Coordinated communication between departments to facilitate smooth transaction closures.
- Reviewed contracts for accuracy, addressing discrepancies promptly to maintain quality standards.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Collin County Community College
Plano, TXHigh School Diploma -
Wylie High School
Wylie, TX05-1995
Skills
- Customer service focus
- Staff training and development
- Policy enforcement
- Closing disclosures
- Deadline management
- Policy and procedure implementation
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Organizational skills
Timeline
Closing Supervisor
Fidelity Residential Solutions
04.2008 - Current
Collin County Community College
High School Diploma -
Wylie High School