Lucas Munoz
Weston,FL
Summary
Highly creative and detail-oriented professional with a great sense of people skills and problem-solving. With exceptional analytical abilities and a love for data science and technology, I aim to provide intuitive, forward-thinking solutions for companies, be it through software products, or exceptional client-service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Professional
H&R Block
03.2024 - Current
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Served as the main point of contact for all client communications, managing all appointments, and resolving scheduling and paperwork issues.
- Maintained a professional and friendly demeanor at all times, providing exceptional customer service to retain existing customers and secure new clientele.
- Performed routine office duties and readily multitasking during high-traffic hours.
Sales Associate
Lacoste
05.2023 - 11.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations and loss prevention methods.
Sales Associate
Express
04.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Anthropology
Rollins College
Winter Park, FL05.2022
Skills
- Customer Service
- Client Needs Assessment
- Agile/Waterfall Project Management
- Cross-Functional Collaboration
- Computer Skills
- User Experience Design
- Information Architecture
- User Research
- Data Visualization
- Front-End Web Development
- Effective Presentation Skills
Certification
- User Experience Design, Google - (January 27th, 2023)
- Project Management, Google - (October 3rd, 2023)
- Certification for ethical social/behavioral human research, CITI Program - (October 4th, 2020)
- Artificial Intelligence and Machine Learning fundamentals, University of Miami- (Current)
Timeline
Client Service Professional
H&R Block
03.2024 - Current
Sales Associate
Lacoste
05.2023 - 11.2023
Sales Associate
Express
04.2022 - 11.2022
Bachelor of Arts - Anthropology
Rollins College