Lucas Neidert
Honeywell Technologies Solutions
22
years of professional experience
Accomplished strategic leader. Specializes in forming relationships, building teams, maximizing business value, driving innovation, and implementing improved experiences for clients. Experienced in improving the customer experience and maximizing value. Proven ability to influence, drive and overcome obstacles to improve business operations and rive business value.
Work History
Head of Digital - Sales, Service and Support
2 Years 4 Months- Accelerated revenue growth to over $3B annually and accounting for over 50% of the businesses total revenue
- P&L responsibility for revenue growth, manual touch deflection, support cost savings, and automation value creation
- Expanded customer experience for all digital interactions through optimized capital allocation for new functionality, AI automation cost reductions, and alignment of operational procedures with financial targets
- Orchestrated strategic vision for end-to-end buying journey, enhancing customer engagement from unauthenticated shopping to post-purchase support
- Revitalized organization and corporate culture by developing internal talent and leaders, fostering cohesion among stakeholders and championing employee feedback
Head of Digital Commerce, Sr. Director
1 Year 11 Months- Championed the accelerated growth of the digital channel from $100M to over $3B in revenue by rolling out to over 50 countries in 7 languages (managing over 50% of the division’s business and growing).
- Spearheaded digital transformation through building a high performing team, creating platform stability and improved performance, establishing customer feedback loops, implementing advanced analytics and reporting and achieving leading results for revenue, cost to serve, and CSAT (improved automation from 38% to over 85% and CSAT from just 21% to over 65%
- Aligned the E2E transformation of a traditionally manual business to a standalone, automated digital ecommerce site that includes purchasing, service and support (ie. returns, disputes, order status, invoices and payment types), standing up digital operations and marketing campaigns and communications.
- Optimized a streamlined, agile centric delivery process for delivery as well as redefining roles and responsibilities, stakeholder engagement practices, relationships with the sales leaders and our customer touch points.
CIDO Chief of Staff and Digital Transformation Lead, AVP
1 Year- Served as chief of staff to CIDO while leading digital transformation team, streamlining communication and collaboration across initiatives.
- Acted as the conduit between the TMO, business leadership, and executive suite, facilitating digital transformation, strategic planning, resourcing, and analytics.
- Tracked and managed the $400MM annual IT and Digital budget, coordinated with IT leadership, analytics, and modeling, and served as the primary liaison to finance.
- Led a team dedicated to overhauling the long-term life insurance experience by creating a digital experience for automated renewals, support and changes.
- Led the effort to set and execute the new billing strategy and functionality across the business verticals, including payment types and invoicing.
- Life insurance benefits company with a market cap of $11B
Sr. Director Global Product Solutions
1 Year- Own the vision, strategy, roadmap, and execution for the global identity, authentication, fraud and compliance solutions. Lead a team of 3 director roles responsible for the products, technology delivery and go to market strategies.
- Shaped and delivered future vision for global product suite, aligning with market demands and client needs.
- Integrated data insights, client feedback, and market trends to monetize product offerings and delight customers.
- Charged with shaping and delivering the future vision of a global product suite.
- Established the strategy and execution of the work and communication across 6 global regions (25 countries) simultaneously to deliver product offerings on time, on budget, while also meeting the individual needs associated with each of the international markets.
- Credit bureau and data company with a market cap of $23B
Head of Digital Commerce, SVP
1 Year- Own the vision, P&L, strategy, roadmap, client experience and execution for the digital commerce platforms.
- Manage a $30MM development budget in order to achieve future sales growth of $500MM in 4 years (currently producing 30% of the consumer segment’s product sales with over $180MM in revenue).
- Oversee the full digital experience from discovery and fulfillment through client onboarding for all product offerings (Consumer Deposits, Lending, Bankcard, Small Business Deposits, Cards and Lending, Wealth, Insurance, and Mortgage).
- Managed $30MM development budget to drive projected sales growth of $500MM in 4 years, achieving over $180MM in revenue and contributing 30% to consumer segment product sales.
- Led digital and omni-channel implementation across enterprise, enhancing account opening speed, streamlining channel training, and increasing client satisfaction and retail sales.
- Led the strategy and roadmap delivery for unauthenticated and authenticated commerce sites, including card activation and balance transfer fulfillment.
- Received recognition as a top 1% performer from executive leadership and peers.
- Served on the merger committee and helped craft the Digital strategic vision in relation to integration panning, technology decisions, product portfolio and other critical merger decisions.
- Fortune 150 bank servicing consumer, commercial, corporate, and institutional clients nationally. Total assets of $500B
Head of Digital Commerce and Product Development, SVP
3 Years- Own the vision, P&L, strategy, roadmap and execution of experience improvements and efficiency gains to the digital applications. Lead a team of 23 product development personnel delivering via Agile principles using Scaled Agile Framework (SAFe).
- Primary enterprise digital liaison for all consumer and business deposits, direct and specialty lending, consumer and business credit cards, mortgage and investment products.
- Managed a an $8MM development budget and partnered with marketing on SEO, paid search and campaign tactics to exceed sales plan in 2018 at 125% and 2019 projected at 121% (generated revenue over $45MM per year, inherited the team doing $12MM).
- Oversaw the implementation of digital applications into Omni channels (1200 branches and Client Contact Center) which shortened account opening by 10 minutes per application by improving client experience, client acknowledgment controls, and teammate efficiency.
- Led initiative to establish client onboarding experience, resulting in $2.3MM in incremental yearly revenue and reduced service costs by $30M annually through decreased call-ins.
- Received Key Contributor Award for outstanding leadership and performance. for leadership and performance excellence.
- Fortune 500 bank servicing consumer, commercial, corporate, and institutional clients nationally. Total assets of $208B
Sr. Digital Channel Manager – Bankcard and Lending Digital Sales, Product Development and Client Experience
5 Years- Owned vision, P&L, strategy, roadmap, and execution of experience improvements and efficiency gains for digital bankcard applications.
- Implemented an unauthenticated site to automate card activation while also deepening digital engagement ($12MM in additional balance transfers, service call savings of $275M, and paper statement savings of $50M yearly).
- Implemented unauthenticated site to automate card activation and deepen digital engagement, resulting in $12MM in additional balance transfers and $275M in service call savings, with $50M in yearly savings from reduced paper statements.
- Executed new email campaigns that generated $400M in additional revenue annually while saving $1.2MM by optimizing other marketing mediums.
- Received recognition from leadership and peers for exceptional performance in project execution.
- Fortune Global 500 bank servicing consumer, commercial, corporate, and institutional clients nationally. Total assets of $1.2T
Lead Risk Analyst – Risk Management
6 Years- Led team of 3 analysts in advanced analytics reporting and development of collections and credit guidelines.
- Redesigned the collection strategy for the consumer credit card portfolio and line of credit product to avoid losses exceeding $2.5MM+ since inception.
- Led cross-functional project to create preferred client indicator, justifying reduced risk controls, increasing cross-sell approvals to wealth clients by 8% and generating $1MM in annual revenue.
- US Army Material Command, Government Civilian
Research Scientist IV
6 Years- Led a research project to create an inventory system and dashboard that reduced stock-outs in an Army aviation platform that reduced expenses by over $35MM+ to date.
- Managed stakeholders across university and Army organizations, leading strategic planning and communication efforts to align project objectives.
- US Army Material Command, Government Civilian
Education
Master of Business Administration - Management and Economics
Bachelor of Science - Finance and Economics
Skills
Relationship focused
Technology implementation
Change management specialist
Advanced analytics
Ecommerce strategy
AI-driven automation
Financial acumen
Change management specialist
Additional Info
- Adjunct faculty member at the University of Houston, Finance
- Adjunct faculty member at the University of Alabama in Huntsville, Statistics
- Big Brothers Big Sisters Mentor
- Sandy Plans Baseball Little League Coach
- ACP mentor for veterans transitioning to corporate roles
Timeline
Head of Digital - Sales, Service and Support
Honeywell Technologies Solutions
04.2024 - CurrentRead More
Head of Digital Commerce, Sr. Director
Honeywell
05.2022 - 04.2024Read More
CIDO Chief of Staff and Digital Transformation Lead, AVP
Unum
01.2021 - 01.2022Read More
Sr. Director Global Product Solutions
Equifax
01.2020 - 01.2021Read More
Head of Digital Commerce, SVP
Truist Financial Corp
01.2019 - 01.2020Read More
Head of Digital Commerce and Product Development, SVP
SunTrust
01.2016 - 01.2019Read More
Sr. Digital Channel Manager – Bankcard and Lending Digital Sales, Product Development and Client Experience
BBVA
01.2011 - 01.2016Read More
Lead Risk Analyst – Risk Management
Department of Defense
01.2005 - 01.2011Read More
Research Scientist IV
Department of Defense
01.2005 - 01.2011Read More
University of Alabama Huntsville
Master of Business Administration from Management and Economics
Read More
University of Alabama Huntsville
Bachelor of Science from Finance and Economics
Read More