Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Norland

La Crosse,WI

Summary

I have a powerful blend of qualities that consistently deliver success. With exceptional communication skills, I connect with individuals at all levels, creating collaboration and driving effective outcomes. My self-motivation is the driving force behind my achievements, as I proactively seek out challenges and exceed goals through determination and critical thinking.


A dedicated team player, I thrive in collaborative environments where diverse perspectives converge to create better solutions. My adaptability and flexibility ensure that I excel in dynamic situations, consistently delivering even amidst change. I am a problem solver, dissecting complex issues and devising strategic solutions that address root causes.


Recognized as a natural leader, I infuse positivity into teams, guiding them towards success while ensuring an environment of growth and innovation. My creativity fuels my ability to approach challenges from fresh angles, consistently generating ideas that propel projects forward. Resilience is my cornerstone, allowing me to thrive under pressure and emerge stronger from setbacks. In every endeavor, I am poised to contribute a profound impact, combining these qualities to drive continuous progress and elevate performance, ensuring success.

Overview

6
6
years of professional experience

Work History

Beverage Management

Madison Mallards
06.2023 - 08.2023
  • responsible for ensuring every venue, vendor and customer had the drinks they needed
  • Collaborate with peers
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

HVAC Assistant

Dohner Heacting And Cooling
05.2022 - 08.2023
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Joined pipes or tubing to refrigerant and water sources to form complete circuit.
  • installed air duct and pipes in new construction homes.


Shift Leader

Dunkin' Donuts
06.2019 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Landscaping Crew Member

Triple G Landscaping
10.2020 - 08.2021
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Handled hedge, bush, and shrub trimming.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Dishwasher

Ray's Family Restaurant
06.2017 - 03.2019
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Education

MBA - Business Management

University of Wisconsin - La Crosse
La Crosse, WI
05.2025

High School Diploma -

Edgerton High School
Edgerton, WI
05.2021

Skills

  • Staff Development
  • Managing Operations and Efficiency
  • Cash Register Operations
  • Team Leadership
  • Cash Handling
  • Issue Resolution
  • Using Hand Tools
  • Maintaining Equipment
  • Verbal and Written Communication
  • Coordination
  • Performance Improvement

Timeline

Beverage Management

Madison Mallards
06.2023 - 08.2023

HVAC Assistant

Dohner Heacting And Cooling
05.2022 - 08.2023

Landscaping Crew Member

Triple G Landscaping
10.2020 - 08.2021

Shift Leader

Dunkin' Donuts
06.2019 - 09.2021

Dishwasher

Ray's Family Restaurant
06.2017 - 03.2019

MBA - Business Management

University of Wisconsin - La Crosse

High School Diploma -

Edgerton High School
Lucas Norland