Lucas Norton
Hyrum,UT
Summary
Accomplished Crew Trainer at McDonald’s, adept in customer service and employee training. Excelled in mentoring team members, enhancing food safety, and leading by example to elevate service standards. Demonstrated exceptional multitasking and team leadership abilities, significantly improving crew performance and operational efficiency. Developed strong customer service skills in fast-pace environments.
Overview
4
4
years of professional experience
Work History
Retail Team Member
Maverik Country Store
Logan, UT
05.2025 - Current
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Operated cash register efficiently, handling transactions accurately and ensuring balanced cash drawers.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
- Assisted in inventory management, restocking shelves promptly to meet customer demand.
Crew Member
McDonald’s
Hyrum, UT
06.2022 - 06.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Trainer
McDonald’s
Hyrum, UT
06.2023 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Mountain Crest High School
Hyrum, UT05.2026
Web Development Certificate In Progress - Web Development
Bridgerland Tech
Logan, UT05.2026
Skills
- Assisted customers with inquiries and support for a positive experience
- Facilitated training sessions to enhance employee skills and performance
- Processed cash transactions accurately and efficiently
- Guided team members in achieving collective goals and fostering collaboration
- Promoted workplace safety practices to maintain a secure environment
- Practiced safe food handling techniques to ensure quality and compliance
- Employed active listening skills to address customer needs effectively
- Applied food safety guidelines to uphold health standards
- Store maintenance
- Cash handling accuracy
- Reliability and punctuality
- Goal-oriented mindset
Timeline
Retail Team Member
Maverik Country Store
05.2025 - Current
Crew Trainer
McDonald’s
06.2023 - 10.2024
Crew Member
McDonald’s
06.2022 - 06.2025
High School Diploma -
Mountain Crest High School
Web Development Certificate In Progress - Web Development
Bridgerland Tech