Lucas Perfetto
Bonita Springs
Summary
As a customer service professional, brings valuable experience in addressing and resolving simultaneous issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
01.2022 - Current
- Handle escalated calls and customers efficiently, finding satisfactory resolutions while maintaining professionalism under pressure.
- Responsible for handling and accounting for large amounts of cash and checks from daily revenue.
- Direct and train other employees on how to preform their jobs effectively, making sure every task throughout my department is completed each day.
Education
Bachelor of Science - Environmental Engineering
Florida Gulf Coast University
Fort Myers, FL05-2027
High School Diploma -
Bonita Springs High School
Bonita Springs, FL05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Civil 3D (In Progress)
- Prioritization
Timeline
Customer Service Representative
Publix
01.2022 - Current
Bachelor of Science - Environmental Engineering
Florida Gulf Coast University
High School Diploma -
Bonita Springs High School
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