Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Pons

Denton,TX

Summary

Dynamic sales associate with a proven track record at Nike, excelling in strategic planning and exceptional customer service. Adept at analyzing sales trends and optimizing inventory management, I effectively lead teams to enhance customer experiences and drive revenue growth. Strong communicator with a commitment to fostering inclusive environments.

Overview

5
5
years of professional experience

Work History

Full-Time Sales Associate

Nike
08.2023 - Current
  • Analyze sales trends, product inbounds, and other inventory data to plan for merchandising new product.
  • Communicate with team members about inbound product and merchandising plans.
  • Provide exceptional service and pleasant shopping experiences to retail customers through conversation, assessing costumer needs, and offering relevant products and services.
  • Lead daily operations by efficiently delegating tasks to fellow team members, ensuring smooth workflow and timely completion of responsibilities.
  • Train new team members on company procedures.


Vice President of Diversity, Equity, and Inclusion

University of North Texas Interfraternity Council
11.2023 - 01.2025
  • Compiled resources for mental health, financial aid, and counseling to promote awareness and inclusion in the Greek life community.
  • Created presentations over Greek life and other Student Activities history at the University of North Texas to educate fraternity members.
  • Managed calendars and meeting agendas, communicating dates and times for meetings and other events.

Games Department Team Lead

Landry's The Kemah Boardwalk
03.2022 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed daily schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training and reporting results to management.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Front Desk Receptionist

Axe Masters Texas
08.2021 - 01.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Food Preparation Specialist

Gilhooleys Oyster Bar & Restaurant
04.2021 - 08.2021
  • Coordinated communication between kitchen and front-of-house teams to ensure an efficient and pleasant food service experience.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Maintained composure and work quality while under stress.

Host

Little Bella Mia
08.2020 - 04.2021
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.

Education

Bachelor of Science - Exercise Science

University of North Texas
Denton, TX
12-2025

Skills

  • Strategic planning
  • Excellent communication skills
  • Cash handling accuracy
  • Problem-solving skills
  • Exceptional customer service
  • Task prioritization
  • Multi-tasking strength

Timeline

Vice President of Diversity, Equity, and Inclusion

University of North Texas Interfraternity Council
11.2023 - 01.2025

Full-Time Sales Associate

Nike
08.2023 - Current

Games Department Team Lead

Landry's The Kemah Boardwalk
03.2022 - 08.2023

Front Desk Receptionist

Axe Masters Texas
08.2021 - 01.2022

Food Preparation Specialist

Gilhooleys Oyster Bar & Restaurant
04.2021 - 08.2021

Host

Little Bella Mia
08.2020 - 04.2021

Bachelor of Science - Exercise Science

University of North Texas

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