Lucas Resendez
Austin,TX
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Department Manager
HEB Grocery Store
Austin, TX
04.2022 - Current
- Recruited and onboarded Partners on company culture, policies and processes.
- Built weekly effective schedules within metrics resulting in proper coverage to remain cost efficient
- Monitored daily sales figures to track trends in customer buying behavior.
- Maintaining 85K+ of daily inventory that resulted in 1M+ in sales through efficient inventory management, merchandising, planing and strong communication within a team environment.
- Building and maintaining vendor relationships with a charismatic attitude.
Rural Mail Carrier
United States Post Office
Laredo, TX
10.2016 - 08.2019
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Inspected postal vehicles for defects prior to operation.
Assistant Manager
Scratch Sandwich Co.
Laredo, TX
10.2013 - 09.2016
- Trained new employees to perform duties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Assisted with kitchen preparation during peak times as needed.
- Built and maintained relationships with vendors in order to provided the freshest ingredients to customers.
Education
High School Diploma -
J. W. Nixon High School
Laredo, TX05-2010
Skills
- Time Management
- Problem-solving
- Communication
- Bilingual
- Leadership
- Organization
- Adaptability
- Interpersonal skills
- Work ethic
- Office suites
- BI systems
- Planning
- Networking
Timeline
Department Manager
HEB Grocery Store
04.2022 - Current
Rural Mail Carrier
United States Post Office
10.2016 - 08.2019
Assistant Manager
Scratch Sandwich Co.
10.2013 - 09.2016
High School Diploma -
J. W. Nixon High School