Lucas Rice
Southern Pines,NC
Summary
Dedicated, flexible and hardworking employee excelling in customer service oriented fields. Demonstrates strong work ethic with organization, attention to detail, and solid communication skills in order to produce quality results. Love for the outdoors.
Overview
10
10
years of professional experience
Work History
Activities Supervisor
C Lazy U Ranch
Granby, CO
05.2020 - Current
- Designed and implemented daily recreational activities at a luxury guest ranch, ensuring memorable experiences tailored to diverse guest interests.
- Guided and facilitated year-round recreational activities—including mountain biking, shooting sports, ropes course, tubing, fishing, snowshoeing, cross-country and backcountry skiing, and ice hockey—providing instruction, enforcing safety, managing equipment, and maintaining ponds and ice for safe guest participation.
- Provided direct guest engagement, resolving concerns promptly and creating a welcoming, high-energy environment.
- Led, trained, and supported activity staff while maintaining high service standards, professionalism, and strict adherence to safety protocols.
- Maintained and cared for recreational equipment including mountain bikes, ropes course gear, fishing rods, skis, and hockey equipment to ensure operational readiness and guest safety.
- Coordinated event logistics, including setup and breakdown of activity spaces and operation of audio/visual equipment for group functions and special events.
- Collaborated with hospitality, maintenance, and ranch operations teams to ensure seamless daily programming and guest satisfaction.
Ranch Hand/Guest Ambassador Supervisor
C Lazy U Ranch
Granby, CO
05.2018 - 04.2020
- Delivered high-level guest service in a premier and luxury resort environment, ensuring professional, welcoming experiences from arrival through departure.
- Assisted guests with luggage, cabin orientation, and property navigation, maintaining polished communication and attention to detail.
- Supported large-scale events, banquets, and multi-purpose room setups, executing precise room configurations and timely breakdowns for corporate gatherings and special events.
- Collaborated across hospitality, operations, and maintenance teams to maintain seamless service standards in a luxury resort setting.
- Anticipated guest needs, responded promptly to requests, and resolved concerns with professionalism and discretion.
- Oversaw audio/visual equipment setup and provided troubleshooting support during meetings and events.
- Oversaw valet parking operations and ensured safe transportation of guests across property, demonstrating trustworthiness and expertise in vehicle handling.
- Maintained pristine grounds through trash removal, snow removal, and general exterior upkeep to ensure a clean, professional presentation.
- Performed general labor including fire building, wood splitting, unloading deliveries, moving furniture, staining wood, and vehicle detailing.
- Assisted with minor maintenance and facility repairs to support safe, efficient property operations.
Center Services Supervisor
YMCA of the Rockies - Snow Mountain Ranch
Granby, CO
06.2017 - 02.2018
- Assisted in room set up in addition to providing AV support for guest functions/internal staff events.
- Trusted to work unsupervised
- Aided in implementation of department asset tracking system
- Responsibilities and duties include: Attentively follow weekly reports for set up of event spaces/AV equipment, direct guest interaction regarding AV support and event setups, complete tasks by strict deadlines, daily cleaning of all event spaces, guest deliveries, maintain department equipment, reliably and effectively communicate with other staff via radio.
Golf Pro Shop Employee
Lindsey Management Co., Inc.
Fayetteville, AR
05.2016 - 05.2017
- Delivered exceptional customer service in a fast-paced golf shop environment, assisting guests with tee times, merchandise, and inquiries.
- Managed cash register transactions, completed daily financial reports, and prepared deposit slips with accuracy.
- Maintained inventory, restocked merchandise, and ensured organization and cleanliness of the pro shop.
- Managed organization and cleaning of golf carts to ensure course readiness.
- Maintained detailed and accurate records of course use and guest interactions to support operational efficiency.
- Engaged with team members to streamline daily processes and create an inviting environment for guests.
Education
BBA - Supply Chain Management, Marketing minor
University of Arkansas
Fayetteville05-2017
Skills
- Guest Service & Hospitality Excellence
- Outdoor Recreation & Activity Leadership
- Staff Training & Supervision
- Event logistics management
- Equipment Maintenance & Safety Management
- Risk Management & Safety Protocols
- Cross-departmental communication
- Grounds upkeep
Timeline
Activities Supervisor
C Lazy U Ranch
05.2020 - Current
Ranch Hand/Guest Ambassador Supervisor
C Lazy U Ranch
05.2018 - 04.2020
Center Services Supervisor
YMCA of the Rockies - Snow Mountain Ranch
06.2017 - 02.2018
Golf Pro Shop Employee
Lindsey Management Co., Inc.
05.2016 - 05.2017
BBA - Supply Chain Management, Marketing minor
University of Arkansas