HELEN GEBRE

• Assigned across multiple concepts including PGA Tour Grill, Chili’s, and American Craft

• Deliver fast, high-quality bartending service in a high-traffic airport environment

• Execute consistent cocktail preparation with accuracy and attention to detail

• Operate POS systems and manage transactions efficiently

• Actively upsell premium beverages to enhance guest experience and drive sales

• Maintain clean, organized, and fully stocked bar stations in a high-volume environment

• Verify identification and follow all alcohol service regulations

• Provide professional service to domestic and international travelers

• Trusted to work across multiple high-volume concepts due to reliability and performance

• Managed communication between departments to ensure timely service delivery
• Operated multi-line phone system to manage incoming and outgoing calls.
• Maintained accurate transfer of calls to appropriate extensions and services.
• Assisted guests with reservations and information about hotel amenities
• Handled emergency situations calmly, ensuring guest safety and communication clarity.
• Monitored security cameras and reported suspicious activities to management personnel immediately.