Lucas Richard

• Delivered tailored flooring solutions for multi-family and commercial clients through on-site consultations aligned with project needs and budgets.
• Managed a portfolio of high-risk accounts, generating $300,000 in annual sales through trust-based client relationships and proactive communication.
• Utilized CRM software (RFMS) to track pipeline activity, projects, and follow-ups, ensuring seamless project management.
• Partnered with operations and installation teams to resolve challenges, protecting client satisfaction and company reputation.
• Represented the company with integrity, consistently earning high client confidence in demanding environments.

• Guided homeowners through flooring and tile design selections, balancing aesthetics, functionality, and budget to achieve a 70% close rate.
• Built strong client relationships that generated referrals and repeat business.
• Provided detailed proposals and project documentation in CRM systems, streamlining project execution.
• Delivered expert product knowledge to match client needs with the right flooring solutions.
• Upheld brand reputation through prompt and professional customer service.

• Founded and grew a 3D visualization and design business, completing 50+ residential and commercial projects annually.
• Enhanced client decision-making with 3D renderings that visualized design outcomes.
• Secured projects through networking, consultative sales, and exceptional client service, resulting in repeat customers and referrals.
• Managed all aspects of project delivery, including timelines, budgets, and client communications.

• Conducted in-store and in-home consultations for flooring products, achieving $600,000 in annual sales.
• Partnered with sales team members to consistently meet monthly revenue goals.
• Built lasting client relationships through follow-ups and exceptional service.
• Maintained accurate client and sales data in CRM systems.

Managed territory sales strategies to enhance client engagement and market presence.

• Conducted regular territory visits to address client concerns and gather feedback.
• Worked closely with existing accounts to grow market share.
• Met or exceeded established targets for revenue growth month over month.
• Managed a portfolio with over 60 recurring customers and annual revenue of $2M

• Managed client accounts to foster strong relationships and ensure satisfaction.
• Developed tailored solutions for clients based on their unique needs and goals.
• Facilitated presentations to showcase product offerings and drive client engagement.