PROFILE
Overview
Work History
Education
Skills
Timeline

Lucas Santamaria

Spectrum
St Petersburg,FL
8
years of professional experience

Dependable and professional help desk worker with experience interacting with customers, performing troubleshooting tasks and using technical software to assist customers remotely. Stays calm, organized, detail oriented, and tactful in demanding work environments.

Work History

Call Center Representative

5 Months
Spectrum | 03.2026 - Current

My daily duty as a call center representative is to remotely assist customers with some of the following tasks:

  • Internet repair
  • Billing assistance
  • Equipment swaps
  • Technician appointment creation
  • Login recovery
  • Subscription upgrades

Maintenance technician

1 Year 5 Months
Bridgestone, USA | 07.2024 - 12.2025
  • Vehicle inspection, maintenance, and repair
  • Documentation via electronic devices
  • Reporting vehicle documentation to service advisors
  • Assisting with customer inquiries in a professional manner
  • Store opening and closing procedures
  • Monthly training and goal tracking

I was forced to leave this role after a sports related knee injury. Employment ended on good terms.

Server

2 Years 10 Months
Datz restaurant Co | 09.2021 - 07.2024
  • Ensuring a warm and welcoming atmosphere for diners
  • Input orders on a POS device
  • Communicating effectively with bar, kitchen, and managerial staff
  • Being attentive to diner requests
  • Running food to the dining room
  • Side and closing duties (rolling silverware, cleaning, etc)

Uber Driver

3 Years 10 Months
Uber | 09.2020 - 07.2024
  • Safe delivery of riders and merchandise to their destinations
  • Effective communication with customers
  • Maintaining professionalism at all times
  • Learning local street geography
  • Receiving directions for driving
  • Complying with company policy and guidelines

Merchandise Associate

3 Years 3 Months
Walmart Supercenter | 06.2018 - 09.2021
  • Stocking merchandise on sales floor
  • Communication with customers
  • Product knowledge
  • Unloading freight trucks
  • Managing back stock merchandise

Education

High School Diploma

Little Elm High School | Little Elm

Skills

Strong reliability and work ethic
Email and calendar management
Scheduling and appointment coordination
Effective communication
Attention to detail
Critical thinking
Interpersonal skills
Microsoft Word
Excel
Outlook
Teams
Data entry and basic spreadsheets
Document formatting/filing
Phone handling and message taking
Collaboration
Computer skills
Problem solving

Timeline

Call Center Representative

Spectrum
03.2026 - CurrentRead More

Maintenance technician

Bridgestone, USA
07.2024 - 12.2025Read More

Server

Datz restaurant Co
09.2021 - 07.2024Read More

Uber Driver

Uber
09.2020 - 07.2024Read More

Merchandise Associate

Walmart Supercenter
06.2018 - 09.2021Read More

Little Elm High School

High School Diploma
Read More
Lucas Santamaria