Erin Stephens
Harlingen,TX
Summary
Dedicated and organized professional with a proven track record of efficiently managing multiple priorities while maintaining a positive attitude. Demonstrates a strong work ethic and willingness to take on additional responsibilities to ensure team success. Committed to delivering exceptional results and supporting colleagues to achieve shared goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
T-Mobile
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Used active listening skills to understand customers needs and address concerns.
- Developed strong, lasting relationships with customers, resulting in repeat business and positive feedback.
- Consistently met or exceeded monthly targets , with a high conversion rate.
Freelancer
Freelance
04.2023 - 01.2024
- Contributed to event planning and execution, supporting initiatives that highlighted environmental issues and solutions.
- Delivered exceptional customer service throughout the engagement process, leading to positive reviews and testimonials from satisfied clients.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed strong communication skills through interactions with diverse clients and teams.
Front Desk Agent
The Howard Johnson
08.2022 - 04.2023
- Anticipated and exceeded guests needs, delivering customized service and tailored solutions to various problems.
- Played a key role in enhancing the hotels online presence, resulting in a notable increase in ratings and guest retention.
- Implemented measures to prevent and address harassment or disruptive behavior
- Ensured seamless communication and coordination with other departments to enhance guest experiences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Canvasser
Home Performance Alliance
04.2021 - 04.2022
- Built rapport with individuals from diverse backgrounds, ages, and demographics.
- Demonstrated resilience and adaptability in face of rejection or challenging situations.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Developed persuasive techniques to increase support and conversion rates.
- Successfully communicated key messages, addressing customer concerns and answering questions.
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL06.2020
Skills
- Customer Service
- Problem-solving skills
- Conflict mediation
- Strong work ethic
- Reliability and punctuality
- Detail- oriented
- Leadership qualities
Certification
- AED, First Aid, and CPR Certified
Timeline
Call Center Representative
T-Mobile
01.2024 - Current
Freelancer
Freelance
04.2023 - 01.2024
Front Desk Agent
The Howard Johnson
08.2022 - 04.2023
Canvasser
Home Performance Alliance
04.2021 - 04.2022
High School Diploma -
St. Petersburg High School
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