Lucas Schultz
Service / Parts Manager
Pickerington,OH
Summary
Encouraging manager and analytical problem-solver with talents for relationship-building skills, team building, leading and motivating, as well as ensuring the team provides a superior customer experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Focused the ongoing and profitable retention of existing customers from an aftermarket perspective, and that their needs are taken care of in an efficient, effective, and friendly way.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Service Manager
Raymond Storage Concepts Inc.
Groveport, OH
10.2020 - 04.2023
- Supervise all lift truck and battery service technicians at the branch, along with the service coordination and dispatch personnel.
- Drive service team to consistently meet KPI's relating to efficiency, productivity, and customer satisfaction.
- Work closely with lead service technicians to provide necessary guidance in the leadership of their groups and achievement of individual and group performance goals.
- Provide timely and thorough resolution of single customer service issues and escalate when necessary.
- Work with the corporate office to implement short and long term strategic plans, objectives and goals for the branch.
- Complete annual performance reviews and provides ongoing coaching and feedback for all members of branch service staff.
- Ensure knowledge and skill level of service technicians is adequate to perform their jobs safely and effectively and arrange for additional training as necessary.
- Work closely with the parts department to ensure the service and parts areas are providing effective mutual support.
- Complete monthly and ongoing reporting requirements in a timely and accurate manner.
Lead Parts Specialist
Raymond Storage Concepts Inc.
Groveport, OH
07.2017 - 10.2020
- Provided leadership for the Parts department and worked closely with Service & Sales to ensure customer needs are taken care of effectively and efficiently.
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to the Corporate Parts Manager and manufacturer.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for their Raymond forklift needs.
- Expedite backorders and provide delivery information to all necessary parties.
Fleet Manager
Alltran, Inc. / Miami Liberty Cab Co
Dayton, OH
07.2007 - 11.2015
- Supervised a small maintenance team and effectively delegated assignments to maximize vehicle availability and extending their useful life.
- Proactively identified and solved complex problems that impacted management and business direction.
- Researched & analyzed operations, systems & procedures to determine where necessary improvements were needed.
- Designed fleet policies and procedures, from maintenance tracking to accident reporting.
- Effectively acted as a claims adjuster by investigating accidents and resolving claims.
- Reviewed and facilitated legal, regulatory, and safety compliance familiarity.
Education
Bachelor of Arts - Public Administration
Wright State University
Dayton, OH 08.2009 - 12.2016
Skills
Customer service management
Timeline
Service Manager
Raymond Storage Concepts Inc.
10.2020 - 04.2023
Lead Parts Specialist
Raymond Storage Concepts Inc.
07.2017 - 10.2020
Bachelor of Arts - Public Administration
Wright State University
08.2009 - 12.2016
Fleet Manager
Alltran, Inc. / Miami Liberty Cab Co
07.2007 - 11.2015
Similar Profiles
John BedellJohn Bedell
Service Technician at Raymond Storage ConceptsService Technician at Raymond Storage Concepts
Joshua DaftJoshua Daft
Field Sales Representative at Raymond Storage ConceptsField Sales Representative at Raymond Storage Concepts
Gillian RaymondGillian Raymond
EHS and Compliance Administrator at Raymond Handling Concepts CorporationEHS and Compliance Administrator at Raymond Handling Concepts Corporation